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When you click on    at the top of your screen on the Capturs application, you start tracking your smartphone. This is the reason why the proposed position intervals are less than 10 minutes.

How do I start a live tracking using my Capturs GPS tracker?

To start a live tracking using your Capturs GSP tracker, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission.

How do I associate my GPS tracker to my Capturs Account?
1 – On Connect or the Capturs application, open the left menu and click on My Devices.


2 – Click on the button + to access to the addition of the new device.


3 – Complete the serial number (S/N) and the activation key (Key) indicated on the back of the device.
(It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.)


or


Click on the QR code icon and scan the back of the device.

Why does the interface say “device already registered”?

Capturs GPS trackers can only be registered to one user account. If you try to add them to a second account, this message will appear. You will need to delete it from the old account before you can register it to a new one.

Then simply take it with you or fix/place it. The device must be on and with battery to send its position when it is in motion.

The Capturs OBD GPS Tracker must be connected to the vehicle’s OBD II socket and the Capturs Power GPS Tracker must be connected to the vehicle battery.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– From GPS fix just after departure, cold, where the GPS plotter could not see the constellation of satellites, and therefore needed about 3 minutes before starting to move to find the position and thus start to fix its position correctly.

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.