FAQ-EN

Frequently Asked Questions

How can my family and friends follow me live?
Via “my private shares” :

 

 

Create a share and activate it. Copy the link to share and send it to your friends.
How to create and modify a share of one or more devices?
Capturs allows you to create “Shares”, i.e. unique internet addresses (URLs) that will allow access to anyone who has the address to access your tracking, temporarily or not. It is possible to deactivate this tracking at any time. These addresses should be treated with care as they give access to your location. Go to the left menu, “Devices” then “My private shares”. Click on the icon to create a new share. Your share will appear.

 

– To change the name of your share, click . – To delete your share, click . – To turn on/off your share, click . – To select the tracker that you want to share, click . – To change the track length, click . – To add a GPX track to your share, click . – To copy the share link and send it to your friends and family, click .

 

Via the smartphone tracking :

 

 

Once you have activated tracking on your smartphone, click on the share icon before “continue”. Share your link via social networks, to your friends and family or just copy the link.
How do I start/stop live tracking using my smartphone’s GPS tracker?

To start a live tracking with your smartphone, it is necessary to have the Capturs application.

How do I download the Capturs application?

To download the Capturs application, search for “Capturs” from App Store or Google Play.

 

You can also click directly on these links:
App Store : https://apps.apple.com/fr/app/capturs/id1453539750
Google Play : https://play.google.com/store/apps/details?id=com.capturs.prod&hl

 


When you log in to the application, your smartphone is automatically installed as a tracker.
Activate the position and mobile data on your smartphone.
Click the button  to start and configure the tracking.

 

Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.

 

To stop the live tracking, click on the button and/or “stop tracking“.

 

Via “Channels” :

 

Create your own channel or search for an existing one.

 

Click on the icon  and share the link with your friends and family.

 

Don’t forget to participate in the channel and activate your tracking to make the live tracking work.

 

How do I search or create a channel?

In the left menu, in “Devices” then “Channels (public)”, search for a channel or create a new one with the search bar.

 

 

Click on the (+) to create a channel.

How do I add/remove from the channel?

How do I search or create a channel?

In the left menu, in “Devices” then “Channels (public)”, search for a channel or create a new one with the search bar.

 

 

Click on the (+) to create a channel.

 

Once you are on your channel page, click on to join the channel, then select the trackers you want to share.

 

Click on to choose which trackers you want to enable/disable for the channel.

 

To exit the channel, click on, click on “Leave” : .

 

Via “Map” :

 

Click on the icon and choose the share you want to use. Copy the link and share it with your friends.
How do I associate my device to my Capturs Account?

To associate your Capturs device to your account, go to the “My Devices” page in the left menu.

 

 

Click on the button to access to the addition of the new device.

 

Complete the S/N and the Key indicated on the back of the device.
It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.

 

 

After validation, if the message “Device already registered” appears: visit the article “Why does the interface say “device already registered“?”. 

Why does the interface say “device already registered”?

The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.

How do I change the interface language?

 

 

To update your profile, you need to click on your name in the top right corner of the interface, then on “Profile”.

 

 

On this page you have the possibility to choose the language between French, English and Spanish.

How do I start a live tracking using my Capturs device?

To start a live tracking using your Capturs device, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission every 10 minutes.

 

How do I associate my device to my Capturs Account?

To associate your Capturs device to your account, go to the “My Devices” page in the left menu.

 

 

Click on the button to access to the addition of the new device.

 

Complete the S/N and the Key indicated on the back of the device.
It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.

 

 

After validation, if the message “Device already registered” appears: visit the article “Why does the interface say “device already registered“?”. 

Why does the interface say “device already registered”?

The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.

 

Then simply take it with you on your outings. The device must be on and with battery to send its position when it is in motion.

 

Why isn’t my device sending a position?

If the device does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.
The main position losses come from the stalling of the signals between the device and the satellites, thus preventing the triangulation of the position:
– From GPS fix just after departure, cold, where the device could no longer see the constellation of the satellites, and therefore needs about 3 minutes before starting to move to find their position and thus start to fix its position correctly.
– From the outside environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and can cause triangulation to be prevented or accuracy to be lost.

How do I start/stop live tracking using my smartphone’s GPS tracker?

To start a live tracking with your smartphone, it is necessary to have the Capturs application.

How do I download the Capturs application?

To download the Capturs application, search for “Capturs” from App Store or Google Play.

 

You can also click directly on these links:
App Store : https://apps.apple.com/fr/app/capturs/id1453539750
Google Play : https://play.google.com/store/apps/details?id=com.capturs.prod&hl

 


When you log in to the application, your smartphone is automatically installed as a tracker.
Activate the position and mobile data on your smartphone.
Click the button  to start and configure the tracking.

 

Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.

 

To stop the live tracking, click on the button and/or “stop tracking“.

How do I update my profile?

 

 

To update your profile, you need to click on your name in the top right corner of the interface, then on “Profile”.

 

 

On this page you have the possibility to change the name, the picture, the default email address of the account and the language of the interface. You also have the SMS page allowing you to see the number of remaining SMS messages as well as the history of alerts sent by email and finally the possibility to change the password for an account with email login and password.

How to create a Capturs account?

You wish to register with your Facebook or Google account:

Click on the button corresponding to the account you want to associate with Capturs (Facebook or Google).

 

You wish to register with an email address :

Click on “You don’t have an account? Create one now“.
Complete : “name“, “email“, “password“. Your password must contain at least 8 characters.
Accept the terms and conditions.
Click on the button :

How to create and configure an alert?

 

To configure your alerts, go to the left menu, in “Devices” and “My Alerts”.

 

You have two choices: set up alerts for your device tracker or your smartphone tracker.

 

To create a new alert, click on .

 

Choose the type of alert in the scroll bar that appears.

 

Click on the icon to set up your alert.

 

 

 

Add a name to the alert if you wish.
Enable automatic reactivation of the alert if you wish.
Check the boxes you want in “Actions” according to your sending preferences (Email or SMS).

 

 

 

Enter the email addresses and phone numbers of your loved ones.
Customize the content of the email as you wish.
Check the “Share link activated” if you want to share your tracking link in the alert.

 

For area alerts :
Increase/decrease the area by pressing the white dots around the red circle.
Move the zone by pressing directly on the red area.

Is my device Capturs waterproof?

The Capturs device is not waterproof and has no IP certification, but we provide with each device a waterproof pouch that allows the device to be sheltered from water.

What are the sports where it is possible to use the Capturs device?

You can use the Capturs device for all your outdoor sports, including: Hiking, walking, trekking, running, trailrunning, triathlon, cycling, motorcycling, kayaking, swimming, canoeing, rollerblading, skateboarding, hunting, skiing, snowboarding, paragliding, horseback riding, sailing, surfing, boating…

What is the difference between the connect.capturs.com web interface and the mobile app?

The only difference between the web and mobile interface is the ability of the mobile application to use the smartphone as a tracker. Indeed, it is possible to use the application without Capturs device since the smartphone can allow you to be tracked live. It will use your mobile data (GSM) as a network and will allow a more accurate trace (10 seconds or 2 minutes intervals at your choice).

 

If you have installed the Capturs application, your smartphone tracker is associated with your account and you will find it on the Connect interface automatically, where you can manage alerts and shares on your smartphone.

What limitations and warnings should I be aware of?

CAPTURS IS NOT A SAFETY DEVICE. PANIC BUTTON DOES NOT CALL OR REPLACE A CALL TO OFFICIAL RESCUE TEAMS.

 

You are using Capturs at your own risk and you fully understand that Capturs does not prevent from any accident or hazards.

 

Remember to always prefer calling official emergency phone numbers (e.g 112 in Europe) in case of any emergency. Capturs is not affiliated to a rescue team or any safety organization.

 

Sending Sigfox radio messages and acquiring GPS signals are systems that have limits depending on the conditions of use and of the environment. Messages may be lost or not delivered. We cannot bring us responsible for accidents. For more information visit https://www.capturs.com/disclaimer.

 

Capturs SAS denies liability and does not accept any reponsibility in case of an accident.

What types of alerts can I send?

You can send different types of alerts depending on your tracker.

  • Device: Area entry, area exit, motion detection, 3 press button, 1 press button, 2 press button, 4 press button and 1 long press button.
  • Smartphone: area entry, area exit, motion detection.

Capturs device

Do you have tracking solutions for professionals and industry?

Yes, we have a range of industrial solutions for tracking assets, people, vehicle fleets, etc. All of our professional Capturs solutions are presented on the https://www.capturs-systems.com/ website.

How do I activate/deactivate/delete an alert?

To configure your alerts, go to the left menu bar, in “Devices” then “Alerts”.
You have two choices: set up alerts for your device tracker or your smartphone tracker.

 

The alert is activated when the “Activated” button is blue.
The alert is deactivated when the “Activate” button is white.
Click on the button to activate/deactivate.

How do I associate my device to my Capturs Account?

To associate your Capturs device to your account, go to the “My Devices” page in the left menu.

 

 

Click on the button to access to the addition of the new device.

 

Complete the S/N and the Key indicated on the back of the device.
It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.

 

 

After validation, if the message “Device already registered” appears: visit the article “Why does the interface say “device already registered“?”. 

Why does the interface say “device already registered”?

The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.

How do I change the name and image of my device?

In the left menu, “Devices” then “My Devices”, you can see the information of your trackers (device and/or smartphone).

 

To change the name of your device, click on the icon on the right side of your screen, in the insert corresponding to your device. 

 

To change the picture of your device, click on the icon on the left side of your screen, in the insert corresponding to your device. 
You can then upload the photo of your choice, within a limit of 2Mo, with the icon

How do I send an alert to my family and friends?

In order to send an alert, you have to create one and configure it.
Enter the email addresses and/or phone numbers of your relatives in the configuration of your alert.
To send an alert, you must be in an area covered by the Sigfox network (for the device) or by GSM (for the smartphone).

How to create and configure an alert?

 

To configure your alerts, go to the left menu, in “Devices” and “My Alerts”.

 

You have two choices: set up alerts for your device tracker or your smartphone tracker.

 

To create a new alert, click on .

 

Choose the type of alert in the scroll bar that appears.

 

Click on the icon to set up your alert.

 

 

 

Add a name to the alert if you wish.
Enable automatic reactivation of the alert if you wish.
Check the boxes you want in “Actions” according to your sending preferences (Email or SMS).

 

 

 

Enter the email addresses and phone numbers of your loved ones.
Customize the content of the email as you wish.
Check the “Share link activated” if you want to share your tracking link in the alert.

 

For area alerts :
Increase/decrease the area by pressing the white dots around the red circle.
Move the zone by pressing directly on the red area.

 

If it’s a click button alert :
Just click on the button in the middle of the device according to the chosen alert (1 click, 2 clicks, 4 clicks or a long click). The blue led at the bottom left of the device will blink as many times as you clicked on the button.

 

If it is the 3 clicks alert :
In the case of the 3-click alert, there is an acknowledgement function: after pressing the button 3 times, the “red” and “green” leds will start flashing alternately until the acknowledgement is received, where the green led will flash rapidly. If this is not the case, the red led will blink quickly and the device will try to send the alert again 10 minutes later and start blinking alternately until validation or not of the data reception.

 

If it is a area alert :
Your alert is sent automatically when your tracker (device or smartphone) enters or leaves the area you have configured.

 

If it is a motion alert :
When your device is stationary and hasn’t moved for a while, your motion alert will be triggered when the device’s motion is detected.

How do I turn my device on/off?

A simple press on the central button of the device allows to start it, if there is enough battery, and to start sending positions in real time.

 

To turn off the device, you must stay pressed on the button for about 5 seconds, the leds of the beacon will have the following behavior: after 3 seconds the blue led will light up, then by keeping pressed, the red led will light up about 2 seconds later. You can release the button the device is off.

How do I use my device in “flight mode” (3D mode)?

To configure the “flight mode” or 3D of the device, it is necessary to have the Capturs software for PC/Mac and to connect the device to the computer via USB cable.

How do I download the Capturs software?

The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/fr/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.

 

Then, go to “Settings” at the top middle of the menu and you will be able to choose this parameter.

 

 

When the “flight mode” or 3D mode of the device is deactivated, it will send previous positions of the device, allowing real-time tracking with an accuracy of about 3 minutes. And when it is activated, the device will send its speed and altitude when sending the last known position.

 

How do I use the logger of my device?

The logger of the device allows the recording of positions closer than the positions sent in real time thanks to the Sigfox network.
In order to retrieve these recorded positions, it is necessary to connect the device with the USB cable to a PC/Mac and launch the Capturs software available for download on the site (https://www.capturs.com/fr/download/). And thanks to the software and the computer’s internet connection, the recorded positions are retrieved and then visible on the web and mobile interface.

How do I download the Capturs software?

The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/fr/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.

How long does the Capturs device battery last?

The battery varies depending on usage, device shutdowns and device configurations on the Capturs software. It can last up to several months.

How to charge the device and know the percentage of battery remaining?

We supply a Micro-USB cable. To charge the device, simply plug it into the cable and plug it into a USB socket or your computer.
While the deviceis charging, the led in the bottom right corner will light up in “red”. When the battery is 100% charged, this led will become “green”.

 

To find out the battery percentage of your device, log on to the web platform or application.

 

– In “My Devices”:
In the left menu, “Devices” then “My Devices”, you can see the information of your device and its battery percentage.

 

– On the map:
Select the device for which you want to know the information in the top blue box.

Click on the icon at the bottom right of your screen and the information will appear with the percentage of your battery.

How to create and configure an alert?

 

To configure your alerts, go to the left menu, in “Devices” and “My Alerts”.

 

You have two choices: set up alerts for your device tracker or your smartphone tracker.

 

To create a new alert, click on .

 

Choose the type of alert in the scroll bar that appears.

 

Click on the icon to set up your alert.

 

 

 

Add a name to the alert if you wish.
Enable automatic reactivation of the alert if you wish.
Check the boxes you want in “Actions” according to your sending preferences (Email or SMS).

 

 

 

Enter the email addresses and phone numbers of your loved ones.
Customize the content of the email as you wish.
Check the “Share link activated” if you want to share your tracking link in the alert.

 

For area alerts :
Increase/decrease the area by pressing the white dots around the red circle.
Move the zone by pressing directly on the red area.

How to create and modify a share of one or more devices?

Capturs allows you to create “Shares”, i.e. unique internet addresses (URLs) that will allow access to anyone who has the address to access your tracking, temporarily or not. It is possible to deactivate this tracking at any time. These addresses should be treated with care as they give access to your location.

Go to the left menu, “Devices” then “My private shares”. Click on the icon to create a new share.

Your share will appear.

 

– To change the name of your share, click .
– To delete your share, click .
– To turn on/off your share, click .
– To select the tracker that you want to share, click .
– To change the track length, click .
– To add a GPX track to your share, click .
– To copy the share link and send it to your friends and family, click .

What do the flashing leds mean?

– When switching on, only the green LED will blink and once the blue one will blink.
– When switching off, only the red led will blink and once the blue one.
– In case of sending of the alert 3 clicks the red and green leds will blink alternately.
– The blue led will blink as many times as the number of button presses (example: 2 button presses = blue led blinks twice).
– When the device is charging, the charging led, at the bottom right, is fixed red.
– When the device is loaded, the loading led, bottom right, is green.

Where can I find my device information?

– In “My Devices” :
In the left menu, “Devices” then “My Devices”, you can see the information of your trackers (devices and/or smartphone).

 

– On the map :
Select the device whose information you would like to see in the top blue box.

Click on the icon at the bottom right of your screen and the information will appear.


Functions via web/mobile interface

How can my family and friends follow me live?

Via “my private shares” :

 

 

Create a share and activate it.
Copy the link to share and send it to your friends.

How to create and modify a share of one or more devices?

Capturs allows you to create “Shares”, i.e. unique internet addresses (URLs) that will allow access to anyone who has the address to access your tracking, temporarily or not. It is possible to deactivate this tracking at any time. These addresses should be treated with care as they give access to your location.

Go to the left menu, “Devices” then “My private shares”. Click on the icon to create a new share.

Your share will appear.

 

– To change the name of your share, click .
– To delete your share, click .
– To turn on/off your share, click .
– To select the tracker that you want to share, click .
– To change the track length, click .
– To add a GPX track to your share, click .
– To copy the share link and send it to your friends and family, click .

 

Via the smartphone tracking :

 

 

Once you have activated tracking on your smartphone, click on the share icon before “continue”. Share your link via social networks, to your friends and family or just copy the link.

How do I start/stop live tracking using my smartphone’s GPS tracker?

To start a live tracking with your smartphone, it is necessary to have the Capturs application.

How do I download the Capturs application?

To download the Capturs application, search for “Capturs” from App Store or Google Play.

 

You can also click directly on these links:
App Store : https://apps.apple.com/fr/app/capturs/id1453539750
Google Play : https://play.google.com/store/apps/details?id=com.capturs.prod&hl

 


When you log in to the application, your smartphone is automatically installed as a tracker.
Activate the position and mobile data on your smartphone.
Click the button  to start and configure the tracking.

 

Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.

 

To stop the live tracking, click on the button and/or “stop tracking“.

 

Via “Channels” :

 

Create your own channel or search for an existing one.

 

Click on the icon  and share the link with your friends and family.

 

Don’t forget to participate in the channel and activate your tracking to make the live tracking work.

 

How do I search or create a channel?

In the left menu, in “Devices” then “Channels (public)”, search for a channel or create a new one with the search bar.

 

 

Click on the (+) to create a channel.

How do I add/remove from the channel?

How do I search or create a channel?

In the left menu, in “Devices” then “Channels (public)”, search for a channel or create a new one with the search bar.

 

 

Click on the (+) to create a channel.

 

Once you are on your channel page, click on to join the channel, then select the trackers you want to share.

 

Click on to choose which trackers you want to enable/disable for the channel.

 

To exit the channel, click on, click on “Leave” : .

 

Via “Map” :

 

Click on the icon and choose the share you want to use. Copy the link and share it with your friends.

How do I activate/deactivate/delete an alert?

To configure your alerts, go to the left menu bar, in “Devices” then “Alerts”.
You have two choices: set up alerts for your device tracker or your smartphone tracker.

 

The alert is activated when the “Activated” button is blue.
The alert is deactivated when the “Activate” button is white.
Click on the button to activate/deactivate.

How do I add/remove from the channel?

How do I search or create a channel?

In the left menu, in “Devices” then “Channels (public)”, search for a channel or create a new one with the search bar.

 

 

Click on the (+) to create a channel.

 

Once you are on your channel page, click on to join the channel, then select the trackers you want to share.

 

Click on to choose which trackers you want to enable/disable for the channel.

 

To exit the channel, click on, click on “Leave” : .

How do I change the name and image of my device?

In the left menu, “Devices” then “My Devices”, you can see the information of your trackers (device and/or smartphone).

 

To change the name of your device, click on the icon on the right side of your screen, in the insert corresponding to your device. 

 

To change the picture of your device, click on the icon on the left side of your screen, in the insert corresponding to your device. 
You can then upload the photo of your choice, within a limit of 2Mo, with the icon

How do I search or create a channel?

In the left menu, in “Devices” then “Channels (public)”, search for a channel or create a new one with the search bar.

 

 

Click on the (+) to create a channel.

How do I select the tracker I want to use?

To select the tracker you wish to use, between the device or the smartphone, simply select it from the blue insert at the top of the “map” page.

How do I start a live tracking using my Capturs device?

To start a live tracking using your Capturs device, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission every 10 minutes.

 

How do I associate my device to my Capturs Account?

To associate your Capturs device to your account, go to the “My Devices” page in the left menu.

 

 

Click on the button to access to the addition of the new device.

 

Complete the S/N and the Key indicated on the back of the device.
It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.

 

 

After validation, if the message “Device already registered” appears: visit the article “Why does the interface say “device already registered“?”. 

Why does the interface say “device already registered”?

The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.

 

Then simply take it with you on your outings. The device must be on and with battery to send its position when it is in motion.

 

Why isn’t my device sending a position?

If the device does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.
The main position losses come from the stalling of the signals between the device and the satellites, thus preventing the triangulation of the position:
– From GPS fix just after departure, cold, where the device could no longer see the constellation of the satellites, and therefore needs about 3 minutes before starting to move to find their position and thus start to fix its position correctly.
– From the outside environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and can cause triangulation to be prevented or accuracy to be lost.

How do I start/stop live tracking using my smartphone’s GPS tracker?

To start a live tracking with your smartphone, it is necessary to have the Capturs application.

How do I download the Capturs application?

To download the Capturs application, search for “Capturs” from App Store or Google Play.

 

You can also click directly on these links:
App Store : https://apps.apple.com/fr/app/capturs/id1453539750
Google Play : https://play.google.com/store/apps/details?id=com.capturs.prod&hl

 


When you log in to the application, your smartphone is automatically installed as a tracker.
Activate the position and mobile data on your smartphone.
Click the button  to start and configure the tracking.

 

Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.

 

To stop the live tracking, click on the button and/or “stop tracking“.

How to create and configure an alert?

 

To configure your alerts, go to the left menu, in “Devices” and “My Alerts”.

 

You have two choices: set up alerts for your device tracker or your smartphone tracker.

 

To create a new alert, click on .

 

Choose the type of alert in the scroll bar that appears.

 

Click on the icon to set up your alert.

 

 

 

Add a name to the alert if you wish.
Enable automatic reactivation of the alert if you wish.
Check the boxes you want in “Actions” according to your sending preferences (Email or SMS).

 

 

 

Enter the email addresses and phone numbers of your loved ones.
Customize the content of the email as you wish.
Check the “Share link activated” if you want to share your tracking link in the alert.

 

For area alerts :
Increase/decrease the area by pressing the white dots around the red circle.
Move the zone by pressing directly on the red area.

How to create and modify a share of one or more devices?

Capturs allows you to create “Shares”, i.e. unique internet addresses (URLs) that will allow access to anyone who has the address to access your tracking, temporarily or not. It is possible to deactivate this tracking at any time. These addresses should be treated with care as they give access to your location.

Go to the left menu, “Devices” then “My private shares”. Click on the icon to create a new share.

Your share will appear.

 

– To change the name of your share, click .
– To delete your share, click .
– To turn on/off your share, click .
– To select the tracker that you want to share, click .
– To change the track length, click .
– To add a GPX track to your share, click .
– To copy the share link and send it to your friends and family, click .

How to export a GPX track?

To export your GPX track, you must first select the duration of the trajectory with the icon on the “map” page. 
Click on the button and on to export your track.

What do the icons on the right side of the map correspond to?

The icon corresponds to popular channels.

 

The icon  corresponds to the choice of view for the map, satellite or default.

 

The icon   is used to center the tracker’s position on the map.

 

The icon  allows you to change the duration of the track you wish to view on the map.

 

The icon   displays the list of already created shares.

 

The icon   gives access to the two following icons.

 

The icon corresponds to the breakpoints of the selected tracker.

 

The icon   allows you to export your GPX track

What is the feature “channels”?

The Channel feature is useful for multi or solo races if you want your race to be public. Several people can participate in the same channel, and several people can view the race at the same time.

What types of alerts can I send?

You can send different types of alerts depending on your tracker.

  • Device: Area entry, area exit, motion detection, 3 press button, 1 press button, 2 press button, 4 press button and 1 long press button.
  • Smartphone: area entry, area exit, motion detection.
Where can I find my device information?

– In “My Devices” :
In the left menu, “Devices” then “My Devices”, you can see the information of your trackers (devices and/or smartphone).

 

– On the map :
Select the device whose information you would like to see in the top blue box.

Click on the icon at the bottom right of your screen and the information will appear.


Software and firmware

How do I configure the interval for live tracking or recording of my device positions?

To configure the time intervals of the device’s messages, it is necessary to have the Capturs software for PC/Mac and to connect the device to the computer via USB cable.

How do I download the Capturs software?

The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/fr/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.

 

Then, go to “Settings” at the top in the middle of the menu and you will be able to choose the time intervals.

 

The interval between messages, corresponds to the time between the data sent by the device via the Sigfox network.
The interval between GPS positions, corresponds to the time between the fixed position by the device, and thus the time interval of the device.

How do I download the Capturs application?

To download the Capturs application, search for “Capturs” from App Store or Google Play.

 

You can also click directly on these links:
App Store : https://apps.apple.com/fr/app/capturs/id1453539750
Google Play : https://play.google.com/store/apps/details?id=com.capturs.prod&hl

How do I download the Capturs software?

The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/fr/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.

How do I update the Firmware of my device?

To update the firmware of the device, it is necessary to have the Capturs software for PC/Mac and to connect the device to the computer via USB cable.

How do I download the Capturs software?

The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/fr/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.

 

Then go to “Advanced Settings” at the top right of the menu.

 

This will allow you to update the device if it does not already have the latest version.

How do I use my device in “flight mode” (3D mode)?

To configure the “flight mode” or 3D of the device, it is necessary to have the Capturs software for PC/Mac and to connect the device to the computer via USB cable.

How do I download the Capturs software?

The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/fr/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.

 

Then, go to “Settings” at the top middle of the menu and you will be able to choose this parameter.

 

 

When the “flight mode” or 3D mode of the device is deactivated, it will send previous positions of the device, allowing real-time tracking with an accuracy of about 3 minutes. And when it is activated, the device will send its speed and altitude when sending the last known position.

 

How do I use the logger of my device?

The logger of the device allows the recording of positions closer than the positions sent in real time thanks to the Sigfox network.
In order to retrieve these recorded positions, it is necessary to connect the device with the USB cable to a PC/Mac and launch the Capturs software available for download on the site (https://www.capturs.com/fr/download/). And thanks to the software and the computer’s internet connection, the recorded positions are retrieved and then visible on the web and mobile interface.

How do I download the Capturs software?

The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/fr/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.

Why is my device not recognized when I plug it into the software (PC/Mac)?

Some configurations do not have by default the drivers to recognize the device, download and install them if necessary, the drivers are available for download on the page https://www.ftdichip.com/Drivers/VCP.htm depending on the computer’s operating system.

 

If you have the latest version of the driver installed, it may be necessary to change the USB cable if it is not the original one because some cables are not compatible with the data transfer necessary to recover the memory of the device.

 

On Mac, there may be a conflict with the internal driver already present and it is necessary to follow the following procedure:
1) Download the drivers at http://www.ftdichip.com/Drivers/VCP.htm and install them. The installation will succeed, BUT because of the FTDI drivers built into Apple, they won’t work.
2) Restart the computer and enter recovery mode by turning off and holding CMD + R on reboot.
3) In recovery mode, open the terminal from the utilities at the top of the screen and type the following to temporarily disable system integrity protection:
csrutil disable
The computer will ask you to restart for the changes to take effect.
4) On reboot, we now need to disable Apple’s FTDI drivers (NOTE: this can be undone at any time, don’t worry).
Open the Terminal and write the following.
cd /system/library/extensions
sudo mv AppleUSBFTDI.kext AppleUSBFTDI.disabled
sudo touch /Système/Bibliothèque / Extensions

5) Restart your computer in recovery mode. Turn off, hold Commande + R and open the terminal in the Utilitaires.
Enter the following information to re-enable Apple’s system integrity protection
csrutil unable


Sigfox and GSM networks

How can I extend my Capturs/Sigfox subscription?

In the menu on the left, in “Devices” then “My Devices”, you can see the information for your device and the end date of the subscription, which appears in blue.

Click on the date in blue, here “21/08/22”. You can also go directly to: https://www.capturs.com/fr/produit/subscribe/

 

Choose the duration of the subscription you wish to benefit.

 

Enter the ID (S/N) of your device, which is written on the back of the device.

Click on “Ajouter au panier”.

 


Click on “Voir le panier” to check your order.

 


Click on “Valider la commande” once you have checked it.
Finally, enter your details and finalize the order.

How can I see the end date of my subscription to the Capturs/Sigfox network?

To find out when your device’s network subscription ends, log on to the web connect platform or the mobile application.
In the menu on the left, in “Devices” then “My Devices”, you can see the information for your Device and the end date of the subscription, which appears in blue.

How can I see the network coverage in my region?

To find out the coverage of the Sigfox network in your area, log on to: https://www.sigfox.com/en/coverage.

 

The blue corresponds to the areas covered by Sigfox.
Purple corresponds to the areas where the network is being deployed by Sigfox. The device will not work outside the blue zones.

 

However, the map is slightly distorted in altitude. As the coverage is based on ground measurements, there are potentially less white areas when you are out of the relief, and when you are out of the relief (paragliding…).

How can I see the number of remaining SMS messages?

When you are on the Connect web interface or on the Capturs application, click on your name in the top right corner of your screen.

 

Click on SMS.

 

The number of remaining SMS messages will be indicated as well as the link to add more.

How do I extend my SMS credit?

When you are on the Connect web interface or on the Capturs application, click on your name in the top right corner of your screen.

 

Click on SMS.

 


Click on “add SMS” or go directly to https://www.capturs.com/fr/produit/sms/.

 

Choose the number of SMS you wish to receive.

 

Enter the ID (S/N) of your device, which is written on the back of the device.

Click on “Ajouter au panier”.

 


Click on “Voir le panier” to check your order.

 


Click on “Valider la commande” once you have checked it.
Finally, enter your details and finalize the order.

How much does the SMS recharge cost?

It is possible to benefit from a recharge of 30, 100 or 500 SMS. 20 SMS are offered with the first year of the Capturs/Sigfox subscription when you purchase a Capturs device.
30 SMS: 4.99€
100 SMS : 14,99€
500 SMS : 69,99€.

What are the differences between the Sigfox network and GSM?

Sigfox allows low consumption, long range (about 15 Km) and low data rate data communication. It is not necessary to have a SIM card to transmit data. There are 7 standards on the network, with frequency modulation, depending on the geographical area.
The GSM network is the one used by our phones for communication, with a lower range and higher consumption. It is necessary to have a SIM card compatible with the country of use.

What happens when I’m in a uncovered area?

When the device is in an area not covered by the Sigfox network, the data sent by the device cannot be received and therefore visible on the web or mobile interface. However, the device continues to record the positions in its internal memory (the “logger”), and it is therefore possible to recover the trip afterwards thanks to the Capturs software.

What is the frequency of messages sent by the device?

The device sends positions in real time every 10 minutes under Sigfox network coverage, with a trace accuracy of 3 minutes.
It is possible to increase this frequency in the PC/Mac Capturs software by connecting your device to your computer.

What is the price of the Capturs/Sigfox subscription?

It is possible to benefit from a subscription for 1 year, 2 years or 3 years. The first year of subscription is offered with the purchase of a Capturs device.
1 year : 23,88€.
2 years : 39,00€.
3 years : 49,00€.

What is this Sigfox network that is used by my device?

The Sigfox network is a low-power, long-range wireless network. It is dedicated to the Internet of Things (or Connected Objects) also called IoT.


Frequent problems

What settings should be made if the smartphone’s GPS does not work?

1) Make sure that the “location” is activated,

 

2) Verify that you have authorized the application to access the position

 

3) On Android, go to the power saving settings (watch the picture on the left).

Why did my device disappear from my account?

If after logging into your account you notice that your device no longer appears on your account, this is most often due to an error in the choice of connection mode.
So you need to log out with the top right button and choose the connection mode of the account on which the device has been saved: with Google, Facebook or with an email address.

Why do I see straight lines between points and no precise trajectories?

The device can only transmit a position every 10 minutes with an accuracy of about 3 minutes if the “flight” or 3D mode is deactivated. On the interface, straight lines appear between these positions, which can pass over buildings, fields, etc.
As the device has a GPS module, depending on the number of satellites it can fix to find its position, the accuracy of the positions may vary, and may cause a shift off course.
Using your smartphone as a tracker with the mobile application allows you to benefit from a more accurate trajectory. Indeed, the smartphone uses GSM data, so the data is closer together.

Why does the interface say “device already registered”?

The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.

Why is my device not recognized when I plug it into the software (PC/Mac)?

Some configurations do not have by default the drivers to recognize the device, download and install them if necessary, the drivers are available for download on the page https://www.ftdichip.com/Drivers/VCP.htm depending on the computer’s operating system.

 

If you have the latest version of the driver installed, it may be necessary to change the USB cable if it is not the original one because some cables are not compatible with the data transfer necessary to recover the memory of the device.

 

On Mac, there may be a conflict with the internal driver already present and it is necessary to follow the following procedure:
1) Download the drivers at http://www.ftdichip.com/Drivers/VCP.htm and install them. The installation will succeed, BUT because of the FTDI drivers built into Apple, they won’t work.
2) Restart the computer and enter recovery mode by turning off and holding CMD + R on reboot.
3) In recovery mode, open the terminal from the utilities at the top of the screen and type the following to temporarily disable system integrity protection:
csrutil disable
The computer will ask you to restart for the changes to take effect.
4) On reboot, we now need to disable Apple’s FTDI drivers (NOTE: this can be undone at any time, don’t worry).
Open the Terminal and write the following.
cd /system/library/extensions
sudo mv AppleUSBFTDI.kext AppleUSBFTDI.disabled
sudo touch /Système/Bibliothèque / Extensions

5) Restart your computer in recovery mode. Turn off, hold Commande + R and open the terminal in the Utilitaires.
Enter the following information to re-enable Apple’s system integrity protection
csrutil unable

Why isn’t my device sending a position?

If the device does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.
The main position losses come from the stalling of the signals between the device and the satellites, thus preventing the triangulation of the position:
– From GPS fix just after departure, cold, where the device could no longer see the constellation of the satellites, and therefore needs about 3 minutes before starting to move to find their position and thus start to fix its position correctly.
– From the outside environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and can cause triangulation to be prevented or accuracy to be lost.