Commercial : +33756963057 | Support : +33780916070 (Lun-Ven)

Quick start

Universal quick start guide
Universal quick start guide

User manuals

Model C Beehives
Model C Beehives

Technical sheets

FAQ

Frequent problems

I have renewed my tracker subscription. Why is the end date not changed?
Subscription renewal, and therefore the change of end date, is carried out manually by a member of the Capturs team. Consequently, there may be a delay between the receipt of payment for the subscription renewal and its update on the interface.
 
A confirmation email is sent to you when the renewal is active. It indicates the end of the activation process.
 
What is the function of the OFF/ON button at the top of the application screen?
The OFF / ON button is used to activate smartphone tracking.
How do I start/stop live tracking using my smartphone’s GPS tracker?
To start a live tracking with your smartphone, it is necessary to have the Capturs application.
When you log in to the application, your smartphone is automatically installed as a tracker.
How do I download the Capturs application?
To download the Capturs application, search for “Capturs” from App Store or Google Store.
 
You can also click directly on these links:
Capturs Android application
Capturs IOS application

1 – Activate the position and mobile data on your smartphone.

2 – Click on to start and configure the tracking.

3 – An insert appears:
Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.

4 – To stop the live tracking, click on and on stop tracking

What settings should be made if the smartphone’s GPS does not work?
1 – Make sure that “location” is activated.
 
2 – Verify that you have authorized the application to access the position.
 
3 – On Android, go to the power saving settings (watch the picture below).
 

Why did my device disappear from my account?
If after logging into your account you notice that your device no longer appears on your account, this is most often due to an error in the choice of connection mode.
So you need to log out with the top right button and choose the connection mode of the account on which the device has been saved: with Google, Facebook, Apple or with an email address.
 
Why do I see straight lines between points and no precise trajectories?
The device can only transmit a position every 10 minutes with an accuracy of about 3 minutes if the “flight” or 3D mode is deactivated. On the interface, straight lines appear between these positions, which can pass over buildings, fields, etc.
As the device has a GPS module, depending on the number of satellites it can fix to find its position, the accuracy of the positions may vary, and may cause a shift off course.
Using your smartphone as a tracker with the mobile application allows you to benefit from a more accurate trajectory. Indeed, the smartphone uses GSM data, so the data is closer together.
 
Why does the interface say “device already registered”?
The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.
 
Why is my device not recognized when I plug it into the software (PC/Mac)?
Some configurations do not have by default the drivers to recognize the device, download and install them if necessary, the drivers are available for download on the page https://www.ftdichip.com/Drivers/VCP.htm depending on the computer’s operating system.
 
If you have the latest version of the driver installed, it may be necessary to change the USB cable if it is not the original one because some cables are not compatible with the data transfer necessary to recover the memory of the device.
 
On Mac, there may be a conflict with the internal driver already present and it is necessary to follow the following procedure:
 
1 – Download the drivers at https://www.ftdichip.com/Drivers/VCP.htm and install them. The installation will succeed, BUT because of the FTDI drivers built into Apple, they won’t work.
 
2 – Restart the computer and enter recovery mode by turning off and holding CMD + R on reboot.
 
3 – In recovery mode, open the terminal from the utilities at the top of the screen and type the following to temporarily disable system integrity protection:
csrutil disable
The computer will ask you to restart for the changes to take effect.
 
4 – On reboot, we now need to disable Apple’s FTDI drivers (NOTE: this can be undone at any time, don’t worry).
Open the Terminal and write the following.
cd /system/library/extensions
sudo mv AppleUSBFTDI.kext AppleUSBFTDI.disabled
sudo touch /Système/Bibliothèque / Extensions

 
5 – Restart your computer in recovery mode. Turn off, hold Commande + R and open the terminal in the Utilitaires.
Enter the following information to re-enable Apple’s system integrity protection
csrutil unable
 
Why isn’t my device sending a position?
If the device does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.
 
The main position losses come from the stalling of the signals between the device and the satellites, thus preventing the triangulation of the position:
 
– From GPS fix just after departure, cold, where the device could no longer see the constellation of the satellites, and therefore needs about 3 minutes before starting to move to find their position and thus start to fix its position correctly.
 
– From the outside environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and can cause triangulation to be prevented or accuracy to be lost.
 
Why, when I start tracking, does the application offer me position intervals of less than 10min?

When you click on at the top of your screen on the Capturs application, you start tracking your smartphone. This is the reason why the proposed position intervals are less than 10 minutes.

How do I start a live tracking using my Capturs device?
To start a live tracking using your Model B or C Capturs device, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission every 10 minutes.
How do I associate my device to my Capturs Account?

1 – On Connect or the Capturs application, open the left menu and click on My Devices.

2 – Click on the button + to access to the addition of the new device.

3 – Complete the serial number (S/N) and the activation key (Key) indicated on the back of the device.
(It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.)

or

Click on the QR code icon and scan the back of the device.

Why does the interface say “device already registered”?
The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.
 

 
Then simply take it with you (Model B) or fix/place it (Model C). The device must be on and with battery to send its position when it is in motion.
Why isn’t my device sending a position?
If the device does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.
 
The main position losses come from the stalling of the signals between the device and the satellites, thus preventing the triangulation of the position:
 
– From GPS fix just after departure, cold, where the device could no longer see the constellation of the satellites, and therefore needs about 3 minutes before starting to move to find their position and thus start to fix its position correctly.
 
– From the outside environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and can cause triangulation to be prevented or accuracy to be lost.
 

Model B Capturs tracker

How do I associate my device to my Capturs Account?

1 – On Connect or the Capturs application, open the left menu and click on My Devices.

2 – Click on the button + to access to the addition of the new device.

3 – Complete the serial number (S/N) and the activation key (Key) indicated on the back of the device.
(It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.)

or

Click on the QR code icon and scan the back of the device.

Why does the interface say “device already registered”?
The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.
 

How do I change the name and image of my device?

1 – On Connect or the Capturs application, open the left menu and click on My Devices. You can see the information of your trackers (device and/or smartphone).

2 – To change the name of your device, click on the icon on the right side of your screen, in the insert corresponding to your device.

3 – To change the picture of your device, click on the icon on the left side of your screen, in the insert corresponding to your device. You can then upload the photo of your choice, within a limit of 2Mo, with the icon .

How do I configure the interval for live tracking or recording of my device positions?
To configure the time intervals of the device’s messages, it is necessary to have the Capturs software for PC/Mac and to connect the device to the computer via USB cable.
How do I download the Capturs software?
The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/en/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.
 
1 – Launch the Capturs software.
 
2 – Go to “Settings” at the top in the middle of the menu.
 
3 – You will be able to choose the time intervals.
The interval between messages, corresponds to the time between the data sent by the device via the Sigfox network.
The interval between GPS positions, corresponds to the time between the fixed position by the device, and thus the time interval of the device.
 

How do I download the Capturs software?
The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/en/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.
 
How do I send an alert?
In order to send an alert, you have to create one and configure it.
Enter the email addresses and/or phone numbers of your relatives in the configuration of your alert.
To send an alert, you must be in an area covered by the Sigfox network (for the trackers) or by GSM (for the smartphone).
How to create and configure an alert?

1 – On Connect or the Capturs application, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – To create a new alert, click on . Choose the type of alert in the scroll bar that appears.

4 – Click on the icon   to set up your alert. 

 
Possible configurations:
– Add a name to the alert.
– Enable automatic reactivation of the alert.
– Create time slots for triggering alerts.
– Choose the type of sending of the alert (SMS, Email, API Callback)
 
Alert content:
– Add one or more Emails, phone numbers, etc..
– Customize the subject and content of the alert as you wish.
– Check the “Share link activated” case if you want to share your tracking link in the alert.
 
For area alerts:
– Customize the zones by pressing the dots around the red zone.
– Create round or polygonal areas.
– Capturs Systems Connect specific: select an area already registered in the library.
 

 
If it’s a click button alert (Model B/A):
Just click on the button in the middle of the device according to the chosen alert (1 click, 2 clicks, 4 clicks or a long click). The blue led at the bottom left of the device will blink as many times as you clicked on the button.
 
If it is the 3 clicks alert (Model B/A):
In the case of the 3-click alert, there is an acknowledgement function: after pressing the button 3 times, the “red” and “green” leds will start flashing alternately until the acknowledgement is received, where the green led will flash rapidly. If this is not the case, the red led will blink quickly and the device will try to send the alert again 10 minutes later and start blinking alternately until validation or not of the data reception.
 
If it is a area alert:
Your alert is sent automatically when your tracker (device or smartphone) enters or leaves the area you have configured.
 
If it is a motion alert:
When your device is stationary and hasn’t moved for a while, your motion alert will be triggered when the device’s motion is detected.
 
If it is a no motion alert:
An alert will be sent when the device has been stationary for a set time.
 
If it is a low battery alert (Model B, A and C):
An alert will be sent when the battery is less than 20% of its capacity.
 
How do I start a live tracking using my Capturs device?
To start a live tracking using your Model B or C Capturs device, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission every 10 minutes.
How do I associate my device to my Capturs Account?

1 – On Connect or the Capturs application, open the left menu and click on My Devices.

2 – Click on the button + to access to the addition of the new device.

3 – Complete the serial number (S/N) and the activation key (Key) indicated on the back of the device.
(It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.)

or

Click on the QR code icon and scan the back of the device.

Why does the interface say “device already registered”?
The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.
 

 
Then simply take it with you (Model B) or fix/place it (Model C). The device must be on and with battery to send its position when it is in motion.
Why isn’t my device sending a position?
If the device does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.
 
The main position losses come from the stalling of the signals between the device and the satellites, thus preventing the triangulation of the position:
 
– From GPS fix just after departure, cold, where the device could no longer see the constellation of the satellites, and therefore needs about 3 minutes before starting to move to find their position and thus start to fix its position correctly.
 
– From the outside environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and can cause triangulation to be prevented or accuracy to be lost.
 
How do I turn my device on/off?
A simple press on the central button of the device allows to start it, if there is enough battery, and to start sending positions in real time.
 
To turn off the device, you must stay pressed on the button for about 5 seconds, the leds of the beacon will have the following behavior: after 3 seconds the blue led will light up, then by keeping pressed, the red led will light up about 2 seconds later. You can release the button the device is off.
 
How do I update the Firmware of my device?
To update the firmware of the device, it is necessary to have the Capturs software for PC/Mac and to connect the device to the computer via USB cable.
How do I download the Capturs software?
The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/en/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.
 
 
1 – Launch the Capturs software.
 
2 – Go to “Advanced Settings” at the top right of the menu.
 
3 – This will allow you to update the device if it does not already have the latest version.
 
How do I use my device in “flight mode” (3D mode)?
To configure the “flight mode” or 3D of the device, it is necessary to have the Capturs software for PC/Mac and to connect the device to the computer via USB cable.
How do I download the Capturs software?
The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/en/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.
 
1 – Launch the Capturs software.
 
2 – Go to “Settings” at the top middle of the menu and you will be able to choose this parameter.
 
When the “flight mode” or 3D mode of the device is deactivated, it will send previous positions of the device, allowing real-time tracking with an accuracy of about 3 minutes. And when it is activated, the device will send its speed and altitude when sending the last known position.
 

How do I use the logger of my device?
The logger of the device allows the recording of positions closer than the positions sent in real time thanks to the Sigfox network.
In order to retrieve these recorded positions, it is necessary to connect the device with the USB cable to a PC/Mac and launch the Capturs software available for download on the site (https://www.capturs.com/en/download/). And thanks to the software and the computer’s internet connection, the recorded positions are retrieved and then visible on the web and mobile interface.
How do I download the Capturs software?
The Capturs software for PC and Mac is available for download on the page https://www.capturs.com/en/download/.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.
 
How long does the Capturs device battery last?
The battery varies depending on usage, device shutdowns and device configurations on the Capturs software (available for Capturs Model B or Model A only). It can last up to several months.
 
How much does my tracker weigh and measure?
Capturs Model B tracker : Measures 68x42x24mm and weighs 55g.
 
Capturs Model C tracker : Measures 75x75x35mm and weighs 60g.
 
Capturs Model C beehives tracker : Measures 87x57x24mm and weighs 60g.
 
The Capturs Model C tracker is adaptable and customizable according to your needs.
 
How to charge the device and know the percentage of battery remaining?
We supply a Micro-USB cable. To charge the device, simply plug it into the cable and plug it into a USB socket or your computer. While the deviceis charging, the led in the bottom right corner will light up in “red”. When the battery is 100% charged, this led will become “green”.
To find out the battery percentage of your device, log on to the web platform or application.
 
In “My Devices”:
In the left menu, “Devices” then “My Devices”, you can see the information of your device and its battery percentage.
 

On the map:
Select the device for which you want to know the information in the top blue box.
Click on the icon at the bottom right of your screen and the information will appear with the percentage of your battery. 

“Low battery” alert:
Create a low battery alert. The alert will be triggered when the battery is at less than 20% of its capacity and you will receive an SMS or email, depending on the configuration of your alert.
 
How to use the device optimally?
Metallic environment
A metallic environment disturbs Sigfox radio waves and can lead to signal losses. Do not use Sensors near or surrounded by a large metal object (water bottle).
 
GPS Fix
When it hasn’t been working for some time, the GPS needs to know the satellite constellation. It will automatically download the ephemeris and store it in its memory to get its position faster in the next fix. The first fix can thus be longer depending on the environment. A clear environment during the first fix will improve system performance. The ephemeris is valid for about 4 hours.
GPS does not work indoors. The Sigfox network, on the other hand, will often be operational. Movement information without position indications can thus be used in the software in a transparent way for the user, thus increasing its capacities. An approximate position can also be given by radio triangulation.
 
Device position
Position the device preferably with the eyelet facing up and the face with the Capturs Logo facing out. Do not attach the device to the eyelet as the vibratory motion of the pendulum will affect performance. The ideal is an external backpack pocket, such as a mesh pocket that is well maintained in the indicated position. Otherwise, position the device with the face with the Capturs logo facing upwards.
 
Wearing the device on a person
The principle of radio waves emission applies: the less obstacles we have, i.e. the more we are facing a free field, the better the result will be.
Thus on a person, the ideal is to carry it in an external pocket of the backpack or on the belt well maintained in the right direction, following the principles of positioning explained in the previous paragraphs. Avoid places where the beacon moves in all directions, turns over, vibrates too much or undergoes a continuous pendulum movement.
The device will also work in pockets or bags, as the environment may have an influence. A metal frame or formwork will greatly degrade radio performance.
The higher the device is carried, with no obstructions around it, and is well maintained, the better the result will be.
 
Is my device Capturs waterproof?

The Model B (and A) Capturs device is not waterproof and has no IP certification, but we provide with each device a waterproof pouch that allows the device to be sheltered from water.

The Model C Capturs device is certified IP67. It is waterproof, dustproof and weather resistant.

Please note that the Model C Beehive GPS tracker is not waterproof, unlike the standard Model C.

 

What are the sports where it is possible to use the Capturs device?
You can use the Capturs device for all your outdoor sports, including: Hiking, walking, trekking, running, trailrunning, triathlon, cycling, motorcycling, kayaking, swimming, canoeing, rollerblading, skateboarding, hunting, skiing, snowboarding, paragliding, horseback riding, sailing, surfing, boating…
 
What do the flashing leds mean?
Power on: The green LED lights up and the blue LED flashes once.
 
Power off: The red LED lights up and the blue LED flashes once.
 
Send 3 clicks alert: The red LED and green will flash alternately.
 
Send alert: The blue LED flashes as many times as the button is pressed.
 
Battery charge: When the bottom right LED is red, it means that the Model B is charging. When it turns green, it means that the tracker is charged.
 
What limitations and warnings should I be aware of?
CAPTURS IS NOT A SAFETY DEVICE. PANIC BUTTON DOES NOT CALL OR REPLACE A CALL TO OFFICIAL RESCUE TEAMS.
 
You are using Capturs at your own risk and you fully understand that Capturs does not prevent from any accident or hazards.
 
Remember to always prefer calling official emergency phone numbers (e.g 112 in Europe) in case of any emergency. Capturs is not affiliated to a rescue team or any safety organization.
 
Sending Sigfox radio messages and acquiring GPS signals are systems that have limits depending on the conditions of use and of the environment. Messages may be lost or not delivered. We cannot bring us responsible for accidents. For more information visit https://www.capturs.com/disclaimer.
 
Capturs SAS denies liability and does not accept any reponsibility in case of an accident.
 
What types of alerts can I send?
You can send different types of alerts depending on your tracker.
 
Model B (or A) Capturs GPS tracker: Area entry, area exit, motion detection, no motion, 3 press button, 1 press button, 2 press button, 4 press button, 1 long press button and low battery.
 
Model C Capturs GPS tracker: Area entry, area exit, motion detection, no motion, low battery.
 
Smartphone tracker via Capturs application: Area entry, area exit, motion detection, no motion.
 

Model C Capturs tracker

Degressive prices: how to order several trackers?
If you wish to order several trackers and benefit from volume discount prices, contact us or ask for a quotation.
 
How do I associate my device to my Capturs Account?

1 – On Connect or the Capturs application, open the left menu and click on My Devices.

2 – Click on the button + to access to the addition of the new device.

3 – Complete the serial number (S/N) and the activation key (Key) indicated on the back of the device.
(It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.)

or

Click on the QR code icon and scan the back of the device.

Why does the interface say “device already registered”?
The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.
 

How do I change the name and image of my device?

1 – On Connect or the Capturs application, open the left menu and click on My Devices. You can see the information of your trackers (device and/or smartphone).

2 – To change the name of your device, click on the icon on the right side of your screen, in the insert corresponding to your device.

3 – To change the picture of your device, click on the icon on the left side of your screen, in the insert corresponding to your device. You can then upload the photo of your choice, within a limit of 2Mo, with the icon .

How do I send an alert?
In order to send an alert, you have to create one and configure it.
Enter the email addresses and/or phone numbers of your relatives in the configuration of your alert.
To send an alert, you must be in an area covered by the Sigfox network (for the trackers) or by GSM (for the smartphone).
How to create and configure an alert?

1 – On Connect or the Capturs application, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – To create a new alert, click on . Choose the type of alert in the scroll bar that appears.

4 – Click on the icon   to set up your alert. 

 
Possible configurations:
– Add a name to the alert.
– Enable automatic reactivation of the alert.
– Create time slots for triggering alerts.
– Choose the type of sending of the alert (SMS, Email, API Callback)
 
Alert content:
– Add one or more Emails, phone numbers, etc..
– Customize the subject and content of the alert as you wish.
– Check the “Share link activated” case if you want to share your tracking link in the alert.
 
For area alerts:
– Customize the zones by pressing the dots around the red zone.
– Create round or polygonal areas.
– Capturs Systems Connect specific: select an area already registered in the library.
 

 
If it’s a click button alert (Model B/A):
Just click on the button in the middle of the device according to the chosen alert (1 click, 2 clicks, 4 clicks or a long click). The blue led at the bottom left of the device will blink as many times as you clicked on the button.
 
If it is the 3 clicks alert (Model B/A):
In the case of the 3-click alert, there is an acknowledgement function: after pressing the button 3 times, the “red” and “green” leds will start flashing alternately until the acknowledgement is received, where the green led will flash rapidly. If this is not the case, the red led will blink quickly and the device will try to send the alert again 10 minutes later and start blinking alternately until validation or not of the data reception.
 
If it is a area alert:
Your alert is sent automatically when your tracker (device or smartphone) enters or leaves the area you have configured.
 
If it is a motion alert:
When your device is stationary and hasn’t moved for a while, your motion alert will be triggered when the device’s motion is detected.
 
If it is a no motion alert:
An alert will be sent when the device has been stationary for a set time.
 
If it is a low battery alert (Model B, A and C):
An alert will be sent when the battery is less than 20% of its capacity.
 
How do I start a live tracking using my Capturs device?
To start a live tracking using your Model B or C Capturs device, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission every 10 minutes.
How do I associate my device to my Capturs Account?

1 – On Connect or the Capturs application, open the left menu and click on My Devices.

2 – Click on the button + to access to the addition of the new device.

3 – Complete the serial number (S/N) and the activation key (Key) indicated on the back of the device.
(It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.)

or

Click on the QR code icon and scan the back of the device.

Why does the interface say “device already registered”?
The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.
 

 
Then simply take it with you (Model B) or fix/place it (Model C). The device must be on and with battery to send its position when it is in motion.
Why isn’t my device sending a position?
If the device does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.
 
The main position losses come from the stalling of the signals between the device and the satellites, thus preventing the triangulation of the position:
 
– From GPS fix just after departure, cold, where the device could no longer see the constellation of the satellites, and therefore needs about 3 minutes before starting to move to find their position and thus start to fix its position correctly.
 
– From the outside environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and can cause triangulation to be prevented or accuracy to be lost.
 
How do I start my tracker?
1 – Unscrew the 4 screws until you can remove the tab.
 
2 – Gently remove the tab.
 
3 – Tighten the 4 screws without tightening too much.
 
4 – Associate your tracker to your Capturs account.
How do I associate my device to my Capturs Account?

1 – On Connect or the Capturs application, open the left menu and click on My Devices.

2 – Click on the button + to access to the addition of the new device.

3 – Complete the serial number (S/N) and the activation key (Key) indicated on the back of the device.
(It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.)

or

Click on the QR code icon and scan the back of the device.

Why does the interface say “device already registered”?
The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.
 

How long does the Capturs device battery last?
The battery varies depending on usage, device shutdowns and device configurations on the Capturs software (available for Capturs Model B or Model A only). It can last up to several months.
 
How much does my tracker weigh and measure?
Capturs Model B tracker : Measures 68x42x24mm and weighs 55g.
 
Capturs Model C tracker : Measures 75x75x35mm and weighs 60g.
 
Capturs Model C beehives tracker : Measures 87x57x24mm and weighs 60g.
 
The Capturs Model C tracker is adaptable and customizable according to your needs.
 
How to change battery and know the percentage of battery remaining?
The Capturs Model C tracker is not rechargeable. Once the tracker has no more battery, you must change the battery inside. It is a lithium battery CR123, available in supermarkets.
 
Install or change the battery
1 – Make sure you are in good condition to perform battery change (not
exceeding temperature usage range, no water on the case, the battery
or the operator’s hands.
2 – Remove the 4 screws using a proper screwdriver.
3 – If already inserted remove the old battery and recycle in accordance
with the applicable recycling instructions in force in your country.
4 – Insert the new battery by strictly respecting polarity plus and minus (+/-)
as written on the battery and on the sticker. The “+” pole of the battery
must go to the “+” side of the battery holder.
5 – Close the casing by tightening the four screws.
 
To find out the percentage of battery in your tracker, log on to the web platform or application.
 
In “My Devices”:
In the left menu, “Devices” then “My Devices”, you can see the information of your device and its battery percentage.
 

On the map:
Select the device for which you want to know the information in the top blue box.
Click on the icon at the bottom right of your screen and the information will appear with the percentage of your battery. 

“Low battery” alert:
Create a low battery alert. The alert will be triggered when the battery is at less than 20% of its capacity and you will receive an SMS or email, depending on the configuration of your alert.
 
How to fix my tracker?
It is possible to mount and fix the Capturs Model C tracker. The tracker has 2 holes protected by a small cover. Open the cover and use the holes to fix the tracker to the desired support with screws or bolts.
 
Other fixing systems are possible: double-face adhesive tape, magnets, horse clamp, etc.
 
Is my device Capturs waterproof?

The Model B (and A) Capturs device is not waterproof and has no IP certification, but we provide with each device a waterproof pouch that allows the device to be sheltered from water.

The Model C Capturs device is certified IP67. It is waterproof, dustproof and weather resistant.

Please note that the Model C Beehive GPS tracker is not waterproof, unlike the standard Model C.

 

What limitations and warnings should I be aware of?
CAPTURS IS NOT A SAFETY DEVICE. PANIC BUTTON DOES NOT CALL OR REPLACE A CALL TO OFFICIAL RESCUE TEAMS.
 
You are using Capturs at your own risk and you fully understand that Capturs does not prevent from any accident or hazards.
 
Remember to always prefer calling official emergency phone numbers (e.g 112 in Europe) in case of any emergency. Capturs is not affiliated to a rescue team or any safety organization.
 
Sending Sigfox radio messages and acquiring GPS signals are systems that have limits depending on the conditions of use and of the environment. Messages may be lost or not delivered. We cannot bring us responsible for accidents. For more information visit https://www.capturs.com/disclaimer.
 
Capturs SAS denies liability and does not accept any reponsibility in case of an accident.
 
What type of battery is used for the tracker?
The Capturs Model C tracker uses a CR123 non-rechargeable lithium battery.
How to change battery and know the percentage of battery remaining?
The Capturs Model C tracker is not rechargeable. Once the tracker has no more battery, you must change the battery inside. It is a lithium battery CR123, available in supermarkets.
 
Install or change the battery
1 – Make sure you are in good condition to perform battery change (not
exceeding temperature usage range, no water on the case, the battery
or the operator’s hands.
2 – Remove the 4 screws using a proper screwdriver.
3 – If already inserted remove the old battery and recycle in accordance
with the applicable recycling instructions in force in your country.
4 – Insert the new battery by strictly respecting polarity plus and minus (+/-)
as written on the battery and on the sticker. The “+” pole of the battery
must go to the “+” side of the battery holder.
5 – Close the casing by tightening the four screws.
 
To find out the percentage of battery in your tracker, log on to the web platform or application.
 
In “My Devices”:
In the left menu, “Devices” then “My Devices”, you can see the information of your device and its battery percentage.
 

On the map:
Select the device for which you want to know the information in the top blue box.
Click on the icon at the bottom right of your screen and the information will appear with the percentage of your battery. 

“Low battery” alert:
Create a low battery alert. The alert will be triggered when the battery is at less than 20% of its capacity and you will receive an SMS or email, depending on the configuration of your alert.
 
What types of alerts can I send?
You can send different types of alerts depending on your tracker.
 
Model B (or A) Capturs GPS tracker: Area entry, area exit, motion detection, no motion, 3 press button, 1 press button, 2 press button, 4 press button, 1 long press button and low battery.
 
Model C Capturs GPS tracker: Area entry, area exit, motion detection, no motion, low battery.
 
Smartphone tracker via Capturs application: Area entry, area exit, motion detection, no motion.
 


Functions via Capturs web/mobile interface

How can I be tracked live?

Via “My Private Shares”:
Create a share and activate it by clicking on to make the icon turn red.
Copy the link to share by clicking on and send it.

How to create and modify a share of one or more devices?
Capturs allows you to create “Shares”, i.e. unique internet addresses (URLs) that will allow access to anyone who has the address to access your tracking, temporarily or not. It is possible to deactivate this tracking at any time. These addresses should be treated with care as they give access to your location.
 
1 – On Connect or the Capturs application, open the left menu and click on My Private Shares.
 
2 – Click on the button + to create a new share. Your share will appear.
 

– To change the name of your share, click .
– To delete your share, click .
– To turn on/off your share, click .
– To select the tracker that you want to share, click .
– To change the track length, click .
– To add a GPX track to your share, click .
– To copy the share link and send it to your friends and family, click

Via the smartphone tracking:
Once you have activated tracking on your smartphone, click on the share icon in the insert before start tracking.

How do I start/stop live tracking using my smartphone’s GPS tracker?
To start a live tracking with your smartphone, it is necessary to have the Capturs application.
When you log in to the application, your smartphone is automatically installed as a tracker.
How do I download the Capturs application?
To download the Capturs application, search for “Capturs” from App Store or Google Store.
 
You can also click directly on these links:
Capturs Android application
Capturs IOS application

1 – Activate the position and mobile data on your smartphone.

2 – Click on to start and configure the tracking.

3 – An insert appears:
Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.

4 – To stop the live tracking, click on and on stop tracking

Via “Channels”:
Create your own channel or search for an existing one.
Click on the iconCliquez sur l’icône and share the link.
Don’t forget to participate in the channel and activate your tracking to make the live tracking work.

How do I search or create a channel?
1 – On Connect or the Capturs application, open the left menu and click on Channels (public).
 
2 – Search for a channel or create a new one with the search bar.
 
3 – Click on the + to create a channel.
 
How do I add/remove from the channel?

1 – Once you are on your channel page, click on to join the channel, then select the trackers you want to share.

2 – Click on to choose which trackers you want to enable/disable for the channel.

3 – To exit the channel, click on, click on “Leave” : .

How do I search or create a channel?
1 – On Connect or the Capturs application, open the left menu and click on Channels (public).
 
2 – Search for a channel or create a new one with the search bar.
 
3 – Click on the + to create a channel.
 

Via “Map”:
Click on the icon and choose the share you want to use. Copy the link and share it. and share the link. 

How do I access the Capturs Connect platform?
The Capturs Connect platform is available via this link: https://connect.capturs.com/
How do I activate/deactivate/delete an alert?

1 – On Connect or the Capturs application, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – Activate, deactivate an alert:
The alert is activated when the “Activated” button is blue.
The alert is deactivated when the “Activate” button is white.
Click on the button to activate/deactivate.

4 – Delete an alert:
To delete an alert, simply click on the icon .

How do I add/remove from the channel?

1 – Once you are on your channel page, click on to join the channel, then select the trackers you want to share.

2 – Click on to choose which trackers you want to enable/disable for the channel.

3 – To exit the channel, click on, click on “Leave” : .

How do I search or create a channel?
1 – On Connect or the Capturs application, open the left menu and click on Channels (public).
 
2 – Search for a channel or create a new one with the search bar.
 
3 – Click on the + to create a channel.
 
How do I change the interface language?
1 – Click on your name or your profile picture in the top right corner of the interface.
 
2 – Click on Profile
 
3 – Choose the language between English, French, Spanish, Italian, German, Russian and Arabic.
 
How do I change the name and image of my device?

1 – On Connect or the Capturs application, open the left menu and click on My Devices. You can see the information of your trackers (device and/or smartphone).

2 – To change the name of your device, click on the icon on the right side of your screen, in the insert corresponding to your device.

3 – To change the picture of your device, click on the icon on the left side of your screen, in the insert corresponding to your device. You can then upload the photo of your choice, within a limit of 2Mo, with the icon .

How do I download the Capturs application?
To download the Capturs application, search for “Capturs” from App Store or Google Store.
 
You can also click directly on these links:
Capturs Android application
Capturs IOS application
How do I search or create a channel?
1 – On Connect or the Capturs application, open the left menu and click on Channels (public).
 
2 – Search for a channel or create a new one with the search bar.
 
3 – Click on the + to create a channel.
 
How do I select the tracker I want to use?

1 – On Connect or the Capturs application, open the left menu and click on Map.

2 – Simply select it from the blue insert at the top of the page.

How do I start a live tracking using my Capturs device?
To start a live tracking using your Model B or C Capturs device, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission every 10 minutes.
How do I associate my device to my Capturs Account?

1 – On Connect or the Capturs application, open the left menu and click on My Devices.

2 – Click on the button + to access to the addition of the new device.

3 – Complete the serial number (S/N) and the activation key (Key) indicated on the back of the device.
(It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.)

or

Click on the QR code icon and scan the back of the device.

Why does the interface say “device already registered”?
The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.
 

 
Then simply take it with you (Model B) or fix/place it (Model C). The device must be on and with battery to send its position when it is in motion.
Why isn’t my device sending a position?
If the device does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.
 
The main position losses come from the stalling of the signals between the device and the satellites, thus preventing the triangulation of the position:
 
– From GPS fix just after departure, cold, where the device could no longer see the constellation of the satellites, and therefore needs about 3 minutes before starting to move to find their position and thus start to fix its position correctly.
 
– From the outside environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and can cause triangulation to be prevented or accuracy to be lost.
 
How do I start/stop live tracking using my smartphone’s GPS tracker?
To start a live tracking with your smartphone, it is necessary to have the Capturs application.
When you log in to the application, your smartphone is automatically installed as a tracker.
How do I download the Capturs application?
To download the Capturs application, search for “Capturs” from App Store or Google Store.
 
You can also click directly on these links:
Capturs Android application
Capturs IOS application

1 – Activate the position and mobile data on your smartphone.

2 – Click on to start and configure the tracking.

3 – An insert appears:
Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.

4 – To stop the live tracking, click on and on stop tracking

How do I update my profile?
1 – Click on your name or your profile picture in the top right corner of the interface.
 
2 – Click on Profile
 
On this page you have the possibility to change the name, the picture, the default email address of the account and the language of the interface. You also have the SMS page allowing you to see the number of remaining SMS messages as well as the history of alerts sent by email and finally the possibility to change the password for an account with email login and password.
 
How to create a Capturs account?
You can register as you wish with your account Facebook, Google, Apple or an email address.
 
Registration with an e-mail address:
1 – Click on “You don’t have an account? Create one now”
2 – Complete: “name”, “email”, “password”. Your password must contain at least 8 characters.
3 – Accept the terms and conditions.
4 – Click on the button Sign up.
 
Attention:
When reconnecting, do not confuse an account created with a Email address and a Google Account.
 
How to create and configure an alert?

1 – On Connect or the Capturs application, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – To create a new alert, click on . Choose the type of alert in the scroll bar that appears.

4 – Click on the icon   to set up your alert. 

 
Possible configurations:
– Add a name to the alert.
– Enable automatic reactivation of the alert.
– Create time slots for triggering alerts.
– Choose the type of sending of the alert (SMS, Email, API Callback)
 
Alert content:
– Add one or more Emails, phone numbers, etc..
– Customize the subject and content of the alert as you wish.
– Check the “Share link activated” case if you want to share your tracking link in the alert.
 
For area alerts:
– Customize the zones by pressing the dots around the red zone.
– Create round or polygonal areas.
– Capturs Systems Connect specific: select an area already registered in the library.
 

How to create and modify a share of one or more devices?
Capturs allows you to create “Shares”, i.e. unique internet addresses (URLs) that will allow access to anyone who has the address to access your tracking, temporarily or not. It is possible to deactivate this tracking at any time. These addresses should be treated with care as they give access to your location.
 
1 – On Connect or the Capturs application, open the left menu and click on My Private Shares.
 
2 – Click on the button + to create a new share. Your share will appear.
 

– To change the name of your share, click .
– To delete your share, click .
– To turn on/off your share, click .
– To select the tracker that you want to share, click .
– To change the track length, click .
– To add a GPX track to your share, click .
– To copy the share link and send it to your friends and family, click

How to export a GPX track?

1 – Select the duration of the trajectory with the icon on the “map” page.

2 – Click on the button and on to export your track.

How to set up alerts only on certain days/hours of the week?

1 – On Connect or the Capturs application, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – Click on the alert you wish to configure or create one.

4 – Click on the icon   to set up your alert.

5 – Check “time ranges” to unlock the feature.

6 – Check some days of the week.

7 – Choose the hours. 

What do the blue circles around my position on the map correspond to?
The blue circle on the map corresponds to the zone in which the device can be located, according to what is calculated by the Sigfox network, and according to the signal levels received for the last message. This message appears when the last data of the device does not correspond to a GPS position. The circle is no longer visible once a new GPS position is received.
 
What do the icons on the right side of the map correspond to?

The icon corresponds to popular channels.

The icon  corresponds to the choice of view for the map, satellite or default.
&nbsp
The icon   is used to center the tracker’s position on the map.

The icon  allows you to centre and zoom on the trajectory of the selected tracker.

The icon  allows you to change the duration of the track you wish to view on the map.

The icon   displays the list of already created shares.

The icon   gives access to the two following icons.

The icon corresponds to the breakpoints of the selected tracker.

The icon   allows you to export your GPX track. 

What is the difference between the connect.capturs.com web interface and the mobile app?
The only difference between the web and mobile interface is the ability of the mobile application to use the smartphone as a tracker. Indeed, it is possible to use the application without Capturs device since the smartphone can allow you to be tracked live. It will use your mobile data (GSM) as a network and will allow a more accurate trace (10 seconds or 2 minutes intervals at your choice).
 
If you have installed the Capturs application, your smartphone tracker is associated with your account and you will find it on the Connect interface automatically, where you can manage alerts and shares on your smartphone.
 
What is the feature “channels”?
The Channel feature is useful for multi or solo races if you want your race to be public. Several people can participate in the same channel, and several people can view the race at the same time.
 
Where can I find my device information?
In “My Devices”:
In the left menu, “Devices” then “My Devices”, you can see the information of your trackers.
 

On the map:
Select the device for which you want to know the information in the top blue box.
Click on the icon at the bottom right of your screen and the information will appear. 

Which platform should I use according to my needs?
The Capturs Connect platform is rather intended for individuals who wish to track a tracker or be tracked in real time for personal use.
 
The Capturs Systems Connect platform is rather intended for professionals and companies. It has data, graphs and tables on the status of Capturs trackers in real time, allowing easy management of tracker fleets and better analysis of events. The Capturs Systems Connect platform has the same functions as the Capturs platform, with specific features added.
 
Note: It is possible to use both platforms independently according to your wishes. The Capturs account identifier is the same for both platforms and for the Capturs application.
 

Capturs Systems Connect interface specific functions

How do I access the Capturs Systems Connect platform?
The Capturs Systems Connect platform is available via this link: https://connect.capturs-systems.com/
How do I use the “Analytics” feature?
The Analytics feature allows you to have advanced analysis on the activity and events of your Capturs trackers. These analyses are designed with Google Data Studio using your trackers data. They are represented in the form of various tables and graphs.
 
How do I access it?
 
1 – On Capturs Systems Connect, open the left menu and click on Analytics.
 
2 – Go to the advanced analyses: select date, zone and tracker. Scroll through the different tables and graphs by clicking on < > at the bottom of the page. Click on Google Data Studio at the bottom of this page for additional analyses.
 
You don’t have access to this feature? Contact support@capturs.com.
 
How do the zones work?
1 – On Capturs Systems Connect, open the left menu and click on Areas.
 
2 – Click on the button + to access to the addition of the new area.
 
3 – Create a specific area by moving the points that surround it, give it a name, a color and validate. Create all the areas you need this way.
 
4 – All the areas you created are now on the map at the top of this same page. They are also saved in the library of your account in order to reuse them by creating area alerts.
 
5 – The check in / check out table is at the bottom of the same page. It allows you to have precise data on the trackers that have entered or left these areas, as well as the times and dates.
 
How to understand, use and customize the raw data table?

1 – On Capturs Systems Connect, open the left menu and click on Raw data.

2 – Select a tracker in the search bar to bring up the table.

3 – Click on to choose the columns you are interested in. The columns are : Date, type, Sigfox sequence, event sequence, is moving, temperature, battery charge, GPS latitude, GPS longitude, GPS position, GPS altitude, GPS speed, GPS accuracy, software version, time stamp and tracker ID.

4 – You can now analyze the table and graphs that correspond to the raw data emitted by your tracker. These are doubts the data sent by the tracker to each event received by the tracker. 

What does the trajectory from the network triangulation correspond to?

When you click on on the map, a pink trajectory appears. It corresponds to the trajectory according to the atlas points, calculated by the Sigfox network and according to the signal levels received for the last message. This trajectory can be useful to see the position of a tracker when no position has been received. 

What reports do I have access to?
1 – On Capturs Systems Connect, open the left menu and click on Reports.
 
2 – You have access to the following reports: alerts, check-in/out, temperature, raw data and analytics.
 
3 – You can export the data by clicking on CSV EXPORT.
 
Which platform should I use according to my needs?
The Capturs Connect platform is rather intended for individuals who wish to track a tracker or be tracked in real time for personal use.
 
The Capturs Systems Connect platform is rather intended for professionals and companies. It has data, graphs and tables on the status of Capturs trackers in real time, allowing easy management of tracker fleets and better analysis of events. The Capturs Systems Connect platform has the same functions as the Capturs platform, with specific features added.
 
Note: It is possible to use both platforms independently according to your wishes. The Capturs account identifier is the same for both platforms and for the Capturs application.
 

Sigfox and GSM networks

How can I extend my Capturs/Sigfox subscription?

The subscription to the Sigfox network starts as soon as you register your tracker on the Connect platform. When the subscription ends, there is no tacit renewal. You must extend the subscription of your trackers yourself.

1 – On Connect or the Capturs application, open the left menu and click on My Devices. You can see the informations for your devices and the date of soubscription, which appears in blue.

2 – Click on the date in blue, for example “21/08/2022”.
You can also go directly to: https://www.capturs.com/en/produit/capturs-sigfox-membership/ and skip the previous steps.

3 – Choose the duration of the subscription you wish to benefit : 1, 2 or 3 years.

4 – Enter the serial number (S/N) of your device, which is written on the back of the device.

5 – Click on “add to basket”.

6 – Click on “view basket” to check your order.

7 – Click on “valider la commande” once you have checked it.

8 – Finally, enter your details and finalize the order.

I have renewed my tracker subscription. Why is the end date not changed?
Subscription renewal, and therefore the change of end date, is carried out manually by a member of the Capturs team. Consequently, there may be a delay between the receipt of payment for the subscription renewal and its update on the interface.
 
A confirmation email is sent to you when the renewal is active. It indicates the end of the activation process.
 
How can I see the end date of my subscription to the Capturs/Sigfox network?
1 – On Connect or the Capturs application, open the left menu and click on My Devices.
2 – You can see the informations for your devices and the date of soubscription, which appears in blue.
 

How can I see the network coverage in my region?
To find out the coverage of the Sigfox network in your area, log on to: https://www.sigfox.com/en/coverage.
 
The blue corresponds to the areas covered by Sigfox.
Purple corresponds to the areas where the network is being deployed by Sigfox. The device will not work outside the blue zones.
 
However, the map is slightly distorted in altitude. As the coverage is based on ground measurements, there are potentially less white areas when you are out of the relief, and when you are out of the relief (paragliding…).
 
How can I see the number of remaining SMS messages?
1 – Click on your name or your profile picture in the top right corner of the interface.
 
2 – Click on Profile
 
3 – Click on SMS.
 
4 – The number of remaining SMS messages will be indicated as well as the link to add more.
 

How do I extend my SMS credit?

1 – Click on your name or your profile picture in the top right corner of the interface.

2 – Click on Profile

3 – Click on SMS.

4 – Click on add SMS.
You can also go directly to: https://www.capturs.com/en/produit/sms-packs/ and skip the previous steps.

3 – Choose the number of SMS you wish to benefit : 1, 2 or 3 years.

4 – Enter the serial number (S/N) of your device, which is written on the back of the device.

5 – Click on “add to basket”.

6 – Click on “view basket” to check your order.

7 – Click on “valider la commande” once you have checked it.

8 – Finally, enter your details and finalize the order.

 

How much does the SMS recharge cost?
It is possible to benefit from a recharge of 30, 100 or 500 SMS. 20 SMS are offered with the first year of the Capturs/Sigfox subscription when you purchase a Capturs device.
30 SMS: 4.99€
100 SMS : 14,99€
500 SMS : 69,99€.
 
I have renewed my tracker subscription. Why is the end date not changed?
Subscription renewal, and therefore the change of end date, is carried out manually by a member of the Capturs team. Consequently, there may be a delay between the receipt of payment for the subscription renewal and its update on the interface.
 
A confirmation email is sent to you when the renewal is active. It indicates the end of the activation process.
 
In which countries does Sigfox operate?
Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
 
Overseas France: French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Reunion.
 
Middle East and Africa: Botswana, Kenya, Mauritius, Nigeria, Oman, Senegal, South Africa, Swaziland, United Arab Emirates.
 
What are the differences between the Sigfox network and GSM?
Sigfox allows low consumption, long range (about 15 Km) and low data rate data communication. It is not necessary to have a SIM card to transmit data. There are 7 standards on the network, with frequency modulation, depending on the geographical area.
 
The GSM network is the one used by our phones for communication, with a lower range and higher consumption. It is necessary to have a SIM card compatible with the country of use.
 
What happens when I’m in a uncovered area?
When the device is in an area not covered by the Sigfox network, the data sent by the device cannot be received and therefore visible on the web or mobile interface. However, the device continues to record the positions in its internal memory (the “logger”), and it is therefore possible to recover the trip afterwards thanks to the Capturs software.
 
What is the frequency of messages sent by the device?
The device sends positions in real time every 10 minutes under Sigfox network coverage, with a trace accuracy of 3 minutes.
It is possible to increase this frequency in the PC/Mac Capturs software by connecting your device to your computer.
 
What is the price of the Capturs/Sigfox subscription?
It is possible to benefit from a subscription for 1 year, 2 years or 3 years. The first year of subscription is offered with the purchase of a Capturs device.
1 year membership: 2,99€/month i.e. 35,88€/year.
2 years membership: 2,69€/month i.e. 32,28€/year.
3 years membership: 1,99€/month i.e. 23,88€/year.
 
What is this Sigfox network that is used by my device?
The Sigfox network is a low-power, long-range wireless network. It is dedicated to the Internet of Things (or Connected Objects) also called IoT.
 
When does the Sigfox subscription of my tracker start?
The subscription to the Sigfox network starts as soon as you register your tracker on the Connect platform. When the subscription ends, there is no tacit renewal. You must extend the subscription of your trackers yourself.
I have renewed my tracker subscription. Why is the end date not changed?
Subscription renewal, and therefore the change of end date, is carried out manually by a member of the Capturs team. Consequently, there may be a delay between the receipt of payment for the subscription renewal and its update on the interface.
 
A confirmation email is sent to you when the renewal is active. It indicates the end of the activation process.