Capturs - Manuals, FAQ, quick start guide and technical sheets Capturs

Subscription renewal, and therefore the change of end date, is carried out manually by a member of the Capturs team. Consequently, there may be a delay between the receipt of payment for the subscription renewal and its update on the interface.

A confirmation email is sent to you when the renewal is active. It indicates the end of the activation process.

What settings should be made if the smartphone’s GPS does not work?

1 – Make sure that “location” is activated.

2 – Verify that you have authorized the application to access the position.

3 – On Android, go to the power saving settings (watch the picture below).

Why did my GPS tracker disappear from my account?

If after logging into your Capturs account you notice that your GPS tracker no appears on your account, this is usually due to an error in the choice of connection mode.
You should therefore log out using the button at the top right and choose the connection mode of the account on which the GPS tracker was registered: with Google, Facebook, Apple or with an e-mail address.

Why do I see straight lines between points and no precise trajectories?

The Capturs Model B GPS tracker can only transmit a position every 10 minutes with an accuracy of approximately 3 minutes if the “flight”, or 3D mode is switched off. The Capturs Model C GPS tracker is set to transmit a position every 15 minutes with an accuracy of approximately 5 minutes. On the interface, straight lines appear between these positions, which can pass over buildings, fields, etc.

Capturs GPS trackers have a GPS module, and depending on the number of satellites they are able to lock onto to find their position, the accuracy of the positions can vary, resulting in an off course.

The use of GPS Captors from the GSM range such as the Power or OBD allows for a more accurate track. Using GSM data, positions are closer together.

Why does the interface say “device already registered”?

Capturs GPS trackers can only be registered to one user account. If you try to add them to a second account, this message will appear. You will need to delete it from the old account before you can register it to a new one.

Why is my Model B GPS tracker not recognized when I plug it into the software (PC/Mac)?

Some configurations do not have by default the drivers to recognize the device, download and install them if necessary, the drivers are available for download on the page https://www.ftdichip.com/Drivers/VCP.htm depending on the computer’s operating system.

If you have the latest version of the driver installed, it may be necessary to change the USB cable if it is not the original one because some cables are not compatible with the data transfer necessary to recover the memory of the device.

On Mac, there may be a conflict with the internal driver already present and it is necessary to follow the following procedure:

1 – Download the drivers at https://www.ftdichip.com/Drivers/VCP.htm and install them. The installation will succeed, BUT because of the FTDI drivers built into Apple, they won’t work.

2 – Restart the computer and enter recovery mode by turning off and holding CMD + R on reboot.

3 – In recovery mode, open the terminal from the utilities at the top of the screen and type the following to temporarily disable system integrity protection:
csrutil disable
The computer will ask you to restart for the changes to take effect.

4 – On reboot, we now need to disable Apple’s FTDI drivers (NOTE: this can be undone at any time, don’t worry).
Open the Terminal and write the following.
cd /system/library/extensions
sudo mv AppleUSBFTDI.kext AppleUSBFTDI.disabled
sudo touch /Système/Bibliothèque / Extensions

5 – Restart your computer in recovery mode. Turn off, hold Commande + R and open the terminal in the Utilitaires.
Enter the following information to re-enable Apple’s system integrity protection
csrutil unable

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– From GPS fix just after departure, cold, where the GPS plotter could not see the constellation of satellites, and therefore needed about 3 minutes before starting to move to find the position and thus start to fix its position correctly.

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

Model B Capturs tracker

How do I associate my GPS tracker to my Capturs Account?

1 – On Connect or the Capturs application, open the left menu and click on My Devices.

2 – Click on the button + to access to the addition of the new device.

3 – Complete the serial number (S/N) and the activation key (Key) indicated on the back of the device.
(It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.)

or

Click on the QR code icon and scan the back of the device.

Why does the interface say “device already registered”?

How do I change the name and image of my GPS tracker?

1 – On the Capturs interface, open the left menu and click on My Devices. You can see the information of your trackers (device and/or smartphone).

2 – To change the name of your GPS tracker, click on the icon

on the right side of your screen, in the insert corresponding to your GPS tracker.

3 – To change the picture of your GPS tracker, click on the icon

on the left side of your screen, in the insert corresponding to your GPS tracker. You can then upload the photo of your choice, within a limit of 2Mo, with the icon

How do I configure the interval for live tracking or recording of my GPS tracker positions?

To configure the time intervals of the GPS tracker Model B (or Model A) messages, it is necessary to have the Capturs software for PC/Mac and to connect the device to the computer via USB cable.

How do I download the Capturs software?

The Capturs software for PC and Mac is available for download on this page.
The Capturs software is essential for the configuration of your device and the export to your Capturs space of the tracks recorded via the logger.

1 – Launch the Capturs software.

2 – Go to “Settings” at the top in the middle of the menu.

3 – You will be able to choose the time intervals.
The interval between messages, corresponds to the time between the data sent by the GPS tracker via the Sigfox network.
The interval between GPS positions, corresponds to the time between the fixed position by the GPS tracker, and thus the time interval of the GPS tracker.

How do I download the Capturs software?

How do I send an alert?

In order to send an alert, you have to create one and configure it.
Enter the email addresses and/or phone numbers of your relatives in the configuration of your alert.
To send an alert, you must be in an area covered by the Sigfox network or by GSM (depending on the model).

How to create and configure an alert?

1 – On the Capturs interface, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – To create a new alert, click on

. Choose the type of alert in the scroll bar that appears.

4 – Click on the icon

to set up your alert.

Possible configurations:
– Add a name to the alert.
– Enable automatic reactivation of the alert.
– Create time slots for triggering alerts.
– Choose the type of sending of the alert (SMS, Email, API Callback)

Alert content:
– Add one or more Emails, phone numbers, etc..
– Customize the subject and content of the alert as you wish.
– Check the “Share link activated” case if you want to share your tracking link in the alert.

For area alerts:
– Customize the zones by pressing the dots around the red zone.
– Create round or polygonal areas.
– Capturs Systems Connect specific: select an area already registered in the library.

If it’s a click button alert :
Just click on the button in the middle of the GPS tracker according to the chosen alert (1 click, 2 clicks, 4 clicks or a long click). The blue led at the bottom left of the GPS tracker will blink as many times as you clicked on the button.

If it is the 3 clicks alert :
In the case of the 3-click alert, there is an acknowledgement function: after pressing the button 3 times, the “red” and “green” leds will start flashing alternately until the acknowledgement is received, where the green led will flash rapidly. If this is not the case, the red led will blink quickly and the GPS tracker will try to send the alert again 10 minutes later and start blinking alternately until validation or not of the data reception.

If it is a area alert:
Your alert is sent automatically when your GPS tracker (device or smartphone) enters or leaves the area you have configured.

If it is a motion alert:
When your device is stationary and hasn’t moved for a while, your motion alert will be triggered when the tracker’s motion is detected.

If it is a no motion alert:
An alert will be sent when the GPS tracker has been stationary for a set time.

If it is a low battery alert:
An alert will be sent when the battery is less than 20% of its capacity.

If it is a power-off alert:
An alert will be sent when the GPS tracker is turned off, i.e. when someone turns it off.

If it is an unplugging alert:
An alert will be sent when the GPS tracker is unplungged.

If it is an absence alert:
An alert will be sent when the GPS tracker is not present in a predefined area at the scheduled time.

If it is a temperature alert:
An alert will be sent when the temperature is below or above a certain set temperature threshold.

How do I start a live tracking using my Capturs GPS tracker?

To start a live tracking using your Capturs GSP tracker, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission.

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

Then simply take it with you or fix/place it. The device must be on and with battery to send its position when it is in motion.

The Capturs OBD GPS Tracker must be connected to the vehicle’s OBD II socket and the Capturs Power GPS Tracker must be connected to the vehicle battery.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

How do I turn my GPS tracker on/off?

Before starting your GPS tracker, consult the quick start guide.

GPS Tracker Model B:
A simple press on the central button of the tracker allows it to be switched on, if there is enough battery, and to start sending positions in real time.
To turn off the tracker, you must keep the button pressed for about 5 seconds. The leds of the tracker will have the following behaviour: after 3 seconds the blue led will light up, then by keeping pressed, the red led will light up about 2 seconds later. You can release the button when the tracker is off.

GPS Tracker Model C/C Beehive:
If the battery is inserted, the GPS tracker starts automatically. If a tab is fitted to the GPS tracker, gently pull it out and gently tighten the 4 screws (standard Model C) to close the case properly.
To turn off the GPS tracker, remove the battery.

GPS Tracker OBD:
To turn the GPS tracker on and off, simply plug and unplug it from the vehicle’s OBD II socket.

GPS Tracker Power:
To turn the GPS tracker on and off, simply plug and unplug it from the vehicle’s battery.

GPS Tracker Performance GSM:
To switch the GPS tracker on and off, simply press and hold the button on the edge for about 5 seconds.

GPS Tracker Endurance GSM/Mini:
To switch the GPS tracker on and off, open the case and press the ON/OFF switch located inside.

How do I update the Firmware of my GPS tracker ?

To update the firmware of the GPS tracker, it is necessary to have the Capturs software for PC/Mac and to connect the GPS tracker to the computer via USB cable.

How do I download the Capturs software?

1 – Launch the Capturs software.

2 – Go to “Advanced Settings” at the top right of the menu.

3 – This will allow you to update the GPS tracker if it does not already have the latest version.

How do I use my GPS tracker in “flight mode” (3D mode)?

To configure the “flight mode” or 3D of the GPS tracker Model B, it is necessary to have the Capturs software for PC/Mac and to connect the GPs tracker to the computer via USB cable.

How do I download the Capturs software?

1 – Launch the Capturs software.

2 – Go to “Settings” at the top middle of the menu and you will be able to choose this parameter.

When the “flight mode” or 3D mode of the GPs tracker is deactivated, it will send previous positions of the device, allowing real-time tracking with an accuracy of about 3 minutes. And when it is activated, the GPS tracker will send its speed and altitude when sending the last known position.

How do I use the logger?

The logger of the Model B GPS tracker allows the recording of positions closer than the positions sent in real time thanks to the Sigfox network.
In order to retrieve these recorded positions, it is necessary to connect the GPS tracker with the USB cable to a PC/Mac and launch the Capturs software. And thanks to the software and the computer’s internet connection, the recorded positions are retrieved and then visible on the web and mobile interface.

How do I download the Capturs software?

How long does the GPS trackers battery last?

Battery life varies according to the use and stops of the Capturs GPS trackers. It can also vary according to the configurations made by our teams or by yourself on the Capturs software (only available for the Model B or Model A). It can be up to several months/years.

The battery life of the Capturs OBD and POWER GPS trackers is unlimited as it is linked to that of the vehicle.

GPS tracker model	Estimated battery life
Model B Performance GSM	★★★★☆
Model C Model C Beehive Endurance GSM Mini	★★★★★
OBD Power	ထ

Estimated battery life by model :

Model B
Performance GSM
★★★★☆

Model C
Model C Beehive
Endurance GSM
Mini
★★★★★

OBD
Power
ထ

How much does my tracker weigh and measure?

Model B	68 x 42 x 24 mm	55g
Model C	75 x 75 x 35 mm	60g
Model C Beehive	87 x 57 x 24 mm	60g
Performance GSM	39 x 26 x 77 mm	93g
Endurance GSM	85 x 49 x 30 mm	140g
Mini	64 x 50 x 22 mm	82g
OBD	48 x 48 x 22 mm	58g
Power	135 x 65 x 15 mm	130g

Model B GPS tracker: Measures 68x42x24mm and weighs 55g.

Model C GPS tracker: Measures 75x75x35mm and weighs 60g.

Model C Beehive GPS tracker: Measures 87x57x24mm and weighs 60g.

Performance GSM GPS tracker: Measures 39x26x77mm and weighs 93g.

Endurance GSM GPS tracker: Measures 85x49x30mm and weighs 140g.

Mini GPS tracker: Measures 64x50x22mm and weighs 82g.

OBD GPS tracker: Measures 48x48x22mm and weighs 58g.

Power GPS tracker: Measures 135x65x15mm and weighs 130g.

How to charge and know the percentage of GPS tracker battery remaining?

We provide a Micro-USB (Model B) or USB Type-C (GSM Performance) cable. To charge the GPS tracker, simply plug it into the cable and plug it into a USB socket or your computer.

Behaviour of the LEDs during charging:
Model B: ● fixed: charging | ● fixed: charging is complete
Performance GSM: ● flashes rapidly: charging | ● fixed: charging is complete

To find out the battery percentage of your GPS tracker, log on to the web platform or the application.

In “My Devices”:
In the left menu, “Devices” then “My Devices”, you can see the information of your GPS tracker and its battery percentage.

On the map:
Select the GPS tracker for which you want to know the information in the top blue box.

Click on the icon

at the bottom right of your screen and the information will appear with the percentage of your battery.

“Low battery” alert:
Create a low battery alert. The alert will be triggered when the battery is at less than 20% of its capacity and you will receive an SMS or email, depending on the configuration of your alert.

How to use the GPS tracker optimally?

Metallic environment
A metallic environment disturbs Sigfox radio waves and can lead to signal losses. Do not use Sensors near or surrounded by a large metal object (water bottle).

GPS Fix
When it hasn’t been working for some time, the GPS needs to know the satellite constellation. It will automatically download the ephemeris and store it in its memory to get its position faster in the next fix. The first fix can thus be longer depending on the environment. A clear environment during the first fix will improve system performance. The ephemeris is valid for about 4 hours.
GPS does not work indoors. The Sigfox network, on the other hand, will often be operational. Movement information without position indications can thus be used in the software in a transparent way for the user, thus increasing its capacities. An approximate position can also be given by radio triangulation.

GPS tracker position
Position the GPS tracker preferably with the eyelet facing up and the face with the Capturs Logo facing out. Do not attach the GPS tracker to the eyelet as the vibratory motion of the pendulum will affect performance. The ideal is an external backpack pocket, such as a mesh pocket that is well maintained in the indicated position. Otherwise, position the GPS tracker with the face with the Capturs logo facing upwards.

Wearing the GPs tracker on a person
The principle of radio waves emission applies: the less obstacles we have, i.e. the more we are facing a free field, the better the result will be.
Thus on a person, the ideal is to carry it in an external pocket of the backpack or on the belt well maintained in the right direction, following the principles of positioning explained in the previous paragraphs. Avoid places where the beacon moves in all directions, turns over, vibrates too much or undergoes a continuous pendulum movement.
The GPS tracker will also work in pockets or bags, as the environment may have an influence. A metal frame or formwork will greatly degrade radio performance.
The higher the GPS tracker is carried, with no obstructions around it, and is well maintained, the better the result will be.

Is my GPS tracker waterproof?

The Model B (and A) Capturs GPS tracker is not waterproof and has no IP certification, but we provide with each GPS tracker a waterproof pouch that allows the GPS tracker to be sheltered from water.

The Model C Capturs, Endurance GSM, Mini and Power GPS trackers are certified IP67. They are waterproof, dustproof and weather resistant.

Please note that the Model C Beehive GPS tracker is not waterproof, unlike the standard Model C.

The GPS tracker Capturs Performance GSM is IPX5 certified. It is protected against water splashes from all directions.

What do the flashing leds mean?

Turn on	● fixed ● flashes once
Turn off	● fixed ● flashes once
1 click alert	● flashes once
2 clicks alert	● flashes twice
4 clicks alert	● flashes four times
3 clicks alert	●● flash in alternation ● flashes three times
Sending a Sigfox message	● fixed 6 seconds during the Sigfox transmission
Successful GPS fix	● flashes once
Failed GPS fix	● flashes once
Battery recharging	● fixed : recharging ● fixed : recharging is complete

Turn on:
● fixed
● flashes once

Turn off:
● fixed
● flashes once

1 click alert:
● flashes once

2 clicks alert:
● flashes twice

4 clicks alert:
● flashes four times

3 clicks alert:
●● flash in alternation
● flashes three times

Sending a Sigfox message:
● fixed 6 seconds during the Sigfox transmission

Successful GPS fix:
● flashes once

Failed GPS fix:
● flashes once

Battery recharging:
● fixed: recharging
● fixed: recharging is complete

What is the frequency of messages sent by my GPS tracker?

Model B	Live geolocation: 10 min / Tracking accuracy: 3 min (1)
Model C / C Beehive	Live geolocation: 15 min / Tracking accuracy: 5 min
Performance GSM	Live geolocation: 60 s / Tracking accuracy: 60 s (2)
Endurance GSM	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
Mini	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
OBD	Live geolocation: 30 s / Tracking accuracy: 30 s
Power	Live geolocation: 30 s / Tracking accuracy: 30 s

(1) It is possible to increase this frequency in the PC/Mac Capturs software by connecting your Model B GPS tracker to your computer.

(2) It is possible to change this frequency through our support team. Please note that the higher the frequency, the less time the battery will last.

Model B:
Live geolocation: 10min / Tracking accuracy: 3min (1)

Model C / C Beehive:
Live geolocation: 15min / Tracking accuracy: 5min

Performance GSM:
Live geolocation: 60s / Tracking accuracy: 60s (2)

Endurance GSM:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

Mini:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

OBD:
Live geolocation: 30s / Tracking accuracy: 30s

Power:
Live geolocation: 30s / Tracking accuracy: 30s

(1) It is possible to increase this frequency in the PC/Mac Capturs software by connecting your Model B GPS tracker to your computer.

(2) It is possible to change this frequency through our support team. Please note that the higher the frequency, the less time the battery will last.

What types of alerts can I send?

You can send different types of alerts depending on your tracker.

Model B (or A) GPS tracker: Area entry, area exit, motion detection, no motion, powering-Off, absence, 3 press button, 1 press button, 2 press button, 4 press button, 1 long press button and low battery.

Model C GPS tracker: Area entry, area exit, motion detection, no motion, absence, low battery.

Performance GSM, Endurance GSM, Mini GSM GPS trackers: Area entry, area exit, motion detection, no motion, absence, low battery.

OBD GSM, Power GSM GPS trackers: Area entry, area exit, motion detection, no motion, absence, unpluging.

Smartphone tracker via Capturs application: Area entry, area exit, motion detection, no motion.

Model C Capturs tracker

Degressive prices: how to order several trackers?

If you wish to order several trackers and benefit from volume discount prices, contact us or ask for a quotation.

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

How do I change the name and image of my GPS tracker?

on the right side of your screen, in the insert corresponding to your GPS tracker.

3 – To change the picture of your GPS tracker, click on the icon

on the left side of your screen, in the insert corresponding to your GPS tracker. You can then upload the photo of your choice, within a limit of 2Mo, with the icon

How do I send an alert?

How to create and configure an alert?

1 – On the Capturs interface, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – To create a new alert, click on

. Choose the type of alert in the scroll bar that appears.

4 – Click on the icon

How do I start a live tracking using my Capturs GPS tracker?

To start a live tracking using your Capturs GSP tracker, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission.

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

Then simply take it with you or fix/place it. The device must be on and with battery to send its position when it is in motion.

The Capturs OBD GPS Tracker must be connected to the vehicle’s OBD II socket and the Capturs Power GPS Tracker must be connected to the vehicle battery.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

How do I start my tracker?

1 – Unscrew the 4 screws until you can remove the tab.

2 – Gently remove the tab.

3 – Tighten the 4 screws without tightening too much.

4 – Associate your GPS tracker to your Capturs account.

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

How do I turn my GPS tracker on/off?

How long does the GPS trackers battery last?

The battery life of the Capturs OBD and POWER GPS trackers is unlimited as it is linked to that of the vehicle.

GPS tracker model	Estimated battery life
Model B Performance GSM	★★★★☆
Model C Model C Beehive Endurance GSM Mini	★★★★★
OBD Power	ထ

Estimated battery life by model :

Model B
Performance GSM
★★★★☆

Model C
Model C Beehive
Endurance GSM
Mini
★★★★★

OBD
Power
ထ

How much does my tracker weigh and measure?

Model B	68 x 42 x 24 mm	55g
Model C	75 x 75 x 35 mm	60g
Model C Beehive	87 x 57 x 24 mm	60g
Performance GSM	39 x 26 x 77 mm	93g
Endurance GSM	85 x 49 x 30 mm	140g
Mini	64 x 50 x 22 mm	82g
OBD	48 x 48 x 22 mm	58g
Power	135 x 65 x 15 mm	130g

Model B GPS tracker: Measures 68x42x24mm and weighs 55g.

Model C GPS tracker: Measures 75x75x35mm and weighs 60g.

Model C Beehive GPS tracker: Measures 87x57x24mm and weighs 60g.

Performance GSM GPS tracker: Measures 39x26x77mm and weighs 93g.

Endurance GSM GPS tracker: Measures 85x49x30mm and weighs 140g.

Mini GPS tracker: Measures 64x50x22mm and weighs 82g.

OBD GPS tracker: Measures 48x48x22mm and weighs 58g.

Power GPS tracker: Measures 135x65x15mm and weighs 130g.

How to change battery and know the percentage of battery remaining?

The Capturs Model C tracker is not rechargeable. Once the tracker has no more battery, you must change the battery inside. It is a lithium battery CR123, available in supermarkets.

Install or change the battery
1 – Make sure you are in good condition to perform battery change (not
exceeding temperature usage range, no water on the case, the battery
or the operator’s hands.
2 – Remove the 4 screws using a proper screwdriver.
3 – If already inserted remove the old battery and recycle in accordance
with the applicable recycling instructions in force in your country.
4 – Insert the new battery by strictly respecting polarity plus and minus (+/-)
as written on the battery and on the sticker. The “+” pole of the battery
must go to the “+” side of the battery holder.
5 – Close the casing by tightening the four screws.

To find out the percentage of battery in your tracker, log on to the web platform or application.

In “My Devices”:
In the left menu, “Devices” then “My Devices”, you can see the information of your device and its battery percentage.

On the map:
Select the device for which you want to know the information in the top blue box.

Click on the icon

How to fix my tracker?

It is possible to mount and fix the Capturs Model C GPS tracker. The GPS tracker has 2 holes protected by a small cover. Open the cover and use the holes to fix the GPS tracker to the desired support with screws or bolts.
Other fixing systems are possible: double-face adhesive tape, magnets, horse clamp, etc.

Is my GPS tracker waterproof?

The Model B (and A) Capturs GPS tracker is not waterproof and has no IP certification, but we provide with each GPS tracker a waterproof pouch that allows the GPS tracker to be sheltered from water.

The Model C Capturs, Endurance GSM, Mini and Power GPS trackers are certified IP67. They are waterproof, dustproof and weather resistant.

Please note that the Model C Beehive GPS tracker is not waterproof, unlike the standard Model C.

The GPS tracker Capturs Performance GSM is IPX5 certified. It is protected against water splashes from all directions.

What is the frequency of messages sent by my GPS tracker?

Model B	Live geolocation: 10 min / Tracking accuracy: 3 min (1)
Model C / C Beehive	Live geolocation: 15 min / Tracking accuracy: 5 min
Performance GSM	Live geolocation: 60 s / Tracking accuracy: 60 s (2)
Endurance GSM	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
Mini	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
OBD	Live geolocation: 30 s / Tracking accuracy: 30 s
Power	Live geolocation: 30 s / Tracking accuracy: 30 s

Model B:
Live geolocation: 10min / Tracking accuracy: 3min (1)

Model C / C Beehive:
Live geolocation: 15min / Tracking accuracy: 5min

Performance GSM:
Live geolocation: 60s / Tracking accuracy: 60s (2)

Endurance GSM:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

Mini:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

OBD:
Live geolocation: 30s / Tracking accuracy: 30s

Power:
Live geolocation: 30s / Tracking accuracy: 30s

(1) It is possible to increase this frequency in the PC/Mac Capturs software by connecting your Model B GPS tracker to your computer.

(2) It is possible to change this frequency through our support team. Please note that the higher the frequency, the less time the battery will last.

What type of battery is used for the tracker?

The Capturs Model C GPS tracker uses a CR123 non-rechargeable lithium battery.

How to change battery and know the percentage of battery remaining?

Click on the icon

What types of alerts can I send?

GPS tracker Capturs Performance GSM

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

How do I change the name and image of my GPS tracker?

on the right side of your screen, in the insert corresponding to your GPS tracker.

3 – To change the picture of your GPS tracker, click on the icon

on the left side of your screen, in the insert corresponding to your GPS tracker. You can then upload the photo of your choice, within a limit of 2Mo, with the icon

How do I send an alert?

How to create and configure an alert?

1 – On the Capturs interface, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – To create a new alert, click on

. Choose the type of alert in the scroll bar that appears.

4 – Click on the icon

How do I start a live tracking using my Capturs GPS tracker?

To start a live tracking using your Capturs GSP tracker, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission.

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

Then simply take it with you or fix/place it. The device must be on and with battery to send its position when it is in motion.

The Capturs OBD GPS Tracker must be connected to the vehicle’s OBD II socket and the Capturs Power GPS Tracker must be connected to the vehicle battery.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

How do I turn my GPS tracker on/off?

How long does the GPS trackers battery last?

The battery life of the Capturs OBD and POWER GPS trackers is unlimited as it is linked to that of the vehicle.

GPS tracker model	Estimated battery life
Model B Performance GSM	★★★★☆
Model C Model C Beehive Endurance GSM Mini	★★★★★
OBD Power	ထ

Estimated battery life by model :

Model B
Performance GSM
★★★★☆

Model C
Model C Beehive
Endurance GSM
Mini
★★★★★

OBD
Power
ထ

How much does my tracker weigh and measure?

Model B	68 x 42 x 24 mm	55g
Model C	75 x 75 x 35 mm	60g
Model C Beehive	87 x 57 x 24 mm	60g
Performance GSM	39 x 26 x 77 mm	93g
Endurance GSM	85 x 49 x 30 mm	140g
Mini	64 x 50 x 22 mm	82g
OBD	48 x 48 x 22 mm	58g
Power	135 x 65 x 15 mm	130g

Model B GPS tracker: Measures 68x42x24mm and weighs 55g.

Model C GPS tracker: Measures 75x75x35mm and weighs 60g.

Model C Beehive GPS tracker: Measures 87x57x24mm and weighs 60g.

Performance GSM GPS tracker: Measures 39x26x77mm and weighs 93g.

Endurance GSM GPS tracker: Measures 85x49x30mm and weighs 140g.

Mini GPS tracker: Measures 64x50x22mm and weighs 82g.

OBD GPS tracker: Measures 48x48x22mm and weighs 58g.

Power GPS tracker: Measures 135x65x15mm and weighs 130g.

How to charge and know the percentage of GPS tracker battery remaining?

Click on the icon

Is my GPS tracker waterproof?

The Model B (and A) Capturs GPS tracker is not waterproof and has no IP certification, but we provide with each GPS tracker a waterproof pouch that allows the GPS tracker to be sheltered from water.

The Model C Capturs, Endurance GSM, Mini and Power GPS trackers are certified IP67. They are waterproof, dustproof and weather resistant.

Please note that the Model C Beehive GPS tracker is not waterproof, unlike the standard Model C.

The GPS tracker Capturs Performance GSM is IPX5 certified. It is protected against water splashes from all directions.

What do the flashing leds mean?

LED GPS:

Successful GPS fix	● fixed
GPS fix in progress	● fast flash
Failed GPS fix	● slow flash
GPS is off	● dark

LED PWR:

Power on and normal	● dark
Charging completed	● fixed
Charging in progress	● fast flash
Power key is pressed to power off the tracker	● fast flash
Abnormal	● fast flash
Power low alert	● slow flash

LED CEL:

Searching for network	● fast flash
Registered to network	● slow flash
Power off	● dark
SIM-PIN locked	● fixed

LED GPS:
● fixed: Successful GPS fix
● fast flash: GPS fix in progress
● slow flash: Failed GPS fix
● dark: GPS is off

LED PWR:
● dark: Power on and normal
● fixed: Charging completed
● fast flash: Charging in progress
● fast flash: Power key is pressed to power off the tracker
● fast flash: Abnormal
● slow flash: Power low alert

LED CEL:
● fast flash: Searching for network
● slow flash : Registered to network
● dark: Power off
● fixed: SIM-PIN locked

What is the frequency of messages sent by my GPS tracker?

Model B	Live geolocation: 10 min / Tracking accuracy: 3 min (1)
Model C / C Beehive	Live geolocation: 15 min / Tracking accuracy: 5 min
Performance GSM	Live geolocation: 60 s / Tracking accuracy: 60 s (2)
Endurance GSM	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
Mini	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
OBD	Live geolocation: 30 s / Tracking accuracy: 30 s
Power	Live geolocation: 30 s / Tracking accuracy: 30 s

Model B:
Live geolocation: 10min / Tracking accuracy: 3min (1)

Model C / C Beehive:
Live geolocation: 15min / Tracking accuracy: 5min

Performance GSM:
Live geolocation: 60s / Tracking accuracy: 60s (2)

Endurance GSM:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

Mini:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

OBD:
Live geolocation: 30s / Tracking accuracy: 30s

Power:
Live geolocation: 30s / Tracking accuracy: 30s

(1) It is possible to increase this frequency in the PC/Mac Capturs software by connecting your Model B GPS tracker to your computer.

(2) It is possible to change this frequency through our support team. Please note that the higher the frequency, the less time the battery will last.

What types of alerts can I send?

GPS tracker Capturs Endurance GSM

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

How do I change the name and image of my GPS tracker?

on the right side of your screen, in the insert corresponding to your GPS tracker.

3 – To change the picture of your GPS tracker, click on the icon

on the left side of your screen, in the insert corresponding to your GPS tracker. You can then upload the photo of your choice, within a limit of 2Mo, with the icon

How do I send an alert?

How to create and configure an alert?

1 – On the Capturs interface, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – To create a new alert, click on

. Choose the type of alert in the scroll bar that appears.

4 – Click on the icon

How do I start a live tracking using my Capturs GPS tracker?

To start a live tracking using your Capturs GSP tracker, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission.

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

Then simply take it with you or fix/place it. The device must be on and with battery to send its position when it is in motion.

The Capturs OBD GPS Tracker must be connected to the vehicle’s OBD II socket and the Capturs Power GPS Tracker must be connected to the vehicle battery.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

How do I turn my GPS tracker on/off?

How long does the GPS trackers battery last?

The battery life of the Capturs OBD and POWER GPS trackers is unlimited as it is linked to that of the vehicle.

GPS tracker model	Estimated battery life
Model B Performance GSM	★★★★☆
Model C Model C Beehive Endurance GSM Mini	★★★★★
OBD Power	ထ

Estimated battery life by model :

Model B
Performance GSM
★★★★☆

Model C
Model C Beehive
Endurance GSM
Mini
★★★★★

OBD
Power
ထ

How much does my tracker weigh and measure?

Model B	68 x 42 x 24 mm	55g
Model C	75 x 75 x 35 mm	60g
Model C Beehive	87 x 57 x 24 mm	60g
Performance GSM	39 x 26 x 77 mm	93g
Endurance GSM	85 x 49 x 30 mm	140g
Mini	64 x 50 x 22 mm	82g
OBD	48 x 48 x 22 mm	58g
Power	135 x 65 x 15 mm	130g

Model B GPS tracker: Measures 68x42x24mm and weighs 55g.

Model C GPS tracker: Measures 75x75x35mm and weighs 60g.

Model C Beehive GPS tracker: Measures 87x57x24mm and weighs 60g.

Performance GSM GPS tracker: Measures 39x26x77mm and weighs 93g.

Endurance GSM GPS tracker: Measures 85x49x30mm and weighs 140g.

Mini GPS tracker: Measures 64x50x22mm and weighs 82g.

OBD GPS tracker: Measures 48x48x22mm and weighs 58g.

Power GPS tracker: Measures 135x65x15mm and weighs 130g.

Is my GPS tracker waterproof?

The Model B (and A) Capturs GPS tracker is not waterproof and has no IP certification, but we provide with each GPS tracker a waterproof pouch that allows the GPS tracker to be sheltered from water.

The Model C Capturs, Endurance GSM, Mini and Power GPS trackers are certified IP67. They are waterproof, dustproof and weather resistant.

Please note that the Model C Beehive GPS tracker is not waterproof, unlike the standard Model C.

The GPS tracker Capturs Performance GSM is IPX5 certified. It is protected against water splashes from all directions.

What do the flashing leds mean?

LED Status:

Searching network	● fast flash
Registered to network	● slow flash
SIM is locked by PIN	● fixed
Not connected to network	● dark

LED GPS:

GPS fix in progress	● fast flash
Successful GPS fix	● slow flash
GPS is off	● dark

Power on, Power off and operation:

During power on	Both the LEDs will be on to indicate the tracker is being powered on.
When checking the traceur status	Both the LEDs will be on to indicate the tracker still works.
During power off	Both the LEDs will flash simultaneously to indicate the tracker is being powered off.

LED Status:
● fast flash: Searching network
● slow flash: Registered to network
● fixed: SIM is locked by PIN
● dark: Not connected to network

LED GPS:
● fast flash: GPS fix in progress
● slow flash: Successful GPS fix
● dark: GPS is off

Power on, Power off and operation:
During power on: Both the LEDs will be on to indicate the device is being powered on.
When checking the tracker status: Both the LEDs will be on to indicate the device still works.
During power off: Both the LEDs will flash simultaneously to indicate the device is being powered off.

What is the frequency of messages sent by my GPS tracker?

Model B	Live geolocation: 10 min / Tracking accuracy: 3 min (1)
Model C / C Beehive	Live geolocation: 15 min / Tracking accuracy: 5 min
Performance GSM	Live geolocation: 60 s / Tracking accuracy: 60 s (2)
Endurance GSM	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
Mini	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
OBD	Live geolocation: 30 s / Tracking accuracy: 30 s
Power	Live geolocation: 30 s / Tracking accuracy: 30 s

Model B:
Live geolocation: 10min / Tracking accuracy: 3min (1)

Model C / C Beehive:
Live geolocation: 15min / Tracking accuracy: 5min

Performance GSM:
Live geolocation: 60s / Tracking accuracy: 60s (2)

Endurance GSM:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

Mini:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

OBD:
Live geolocation: 30s / Tracking accuracy: 30s

Power:
Live geolocation: 30s / Tracking accuracy: 30s

(1) It is possible to increase this frequency in the PC/Mac Capturs software by connecting your Model B GPS tracker to your computer.

(2) It is possible to change this frequency through our support team. Please note that the higher the frequency, the less time the battery will last.

What types of alerts can I send?

GPS tracker Capturs Mini GSM

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

How do I change the name and image of my GPS tracker?

on the right side of your screen, in the insert corresponding to your GPS tracker.

3 – To change the picture of your GPS tracker, click on the icon

on the left side of your screen, in the insert corresponding to your GPS tracker. You can then upload the photo of your choice, within a limit of 2Mo, with the icon

How do I send an alert?

How to create and configure an alert?

1 – On the Capturs interface, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – To create a new alert, click on

. Choose the type of alert in the scroll bar that appears.

4 – Click on the icon

How do I start a live tracking using my Capturs GPS tracker?

To start a live tracking using your Capturs GSP tracker, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission.

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

Then simply take it with you or fix/place it. The device must be on and with battery to send its position when it is in motion.

The Capturs OBD GPS Tracker must be connected to the vehicle’s OBD II socket and the Capturs Power GPS Tracker must be connected to the vehicle battery.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

How do I turn my GPS tracker on/off?

How long does the GPS trackers battery last?

The battery life of the Capturs OBD and POWER GPS trackers is unlimited as it is linked to that of the vehicle.

GPS tracker model	Estimated battery life
Model B Performance GSM	★★★★☆
Model C Model C Beehive Endurance GSM Mini	★★★★★
OBD Power	ထ

Estimated battery life by model :

Model B
Performance GSM
★★★★☆

Model C
Model C Beehive
Endurance GSM
Mini
★★★★★

OBD
Power
ထ

How much does my tracker weigh and measure?

Model B	68 x 42 x 24 mm	55g
Model C	75 x 75 x 35 mm	60g
Model C Beehive	87 x 57 x 24 mm	60g
Performance GSM	39 x 26 x 77 mm	93g
Endurance GSM	85 x 49 x 30 mm	140g
Mini	64 x 50 x 22 mm	82g
OBD	48 x 48 x 22 mm	58g
Power	135 x 65 x 15 mm	130g

Model B GPS tracker: Measures 68x42x24mm and weighs 55g.

Model C GPS tracker: Measures 75x75x35mm and weighs 60g.

Model C Beehive GPS tracker: Measures 87x57x24mm and weighs 60g.

Performance GSM GPS tracker: Measures 39x26x77mm and weighs 93g.

Endurance GSM GPS tracker: Measures 85x49x30mm and weighs 140g.

Mini GPS tracker: Measures 64x50x22mm and weighs 82g.

OBD GPS tracker: Measures 48x48x22mm and weighs 58g.

Power GPS tracker: Measures 135x65x15mm and weighs 130g.

Is my GPS tracker waterproof?

The Model B (and A) Capturs GPS tracker is not waterproof and has no IP certification, but we provide with each GPS tracker a waterproof pouch that allows the GPS tracker to be sheltered from water.

The Model C Capturs, Endurance GSM, Mini and Power GPS trackers are certified IP67. They are waterproof, dustproof and weather resistant.

Please note that the Model C Beehive GPS tracker is not waterproof, unlike the standard Model C.

The GPS tracker Capturs Performance GSM is IPX5 certified. It is protected against water splashes from all directions.

What do the flashing leds mean?

LED Status:

Searching network	● fast flash
Registered to network	● slow flash
SIM is locked by PIN	● fixed
Not connected to network	● dark
The button is pressed	● fixed

LED GPS:

GPS fix in progress	● fast flash
Successful GPS fix	● slow flash
GPS is off	● dark

LED Status:
● fast flash: Searching network
● slow flash: Registered to network
● fixed: SIM is locked by PIN
● dark: Not connected to network
● fixed: The button is pressed

LED GPS:
● fast flash: GPS fix in progress
● slow flash: Successful GPS fix
● dark: GPS is off

What is the frequency of messages sent by my GPS tracker?

Model B	Live geolocation: 10 min / Tracking accuracy: 3 min (1)
Model C / C Beehive	Live geolocation: 15 min / Tracking accuracy: 5 min
Performance GSM	Live geolocation: 60 s / Tracking accuracy: 60 s (2)
Endurance GSM	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
Mini	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
OBD	Live geolocation: 30 s / Tracking accuracy: 30 s
Power	Live geolocation: 30 s / Tracking accuracy: 30 s

Model B:
Live geolocation: 10min / Tracking accuracy: 3min (1)

Model C / C Beehive:
Live geolocation: 15min / Tracking accuracy: 5min

Performance GSM:
Live geolocation: 60s / Tracking accuracy: 60s (2)

Endurance GSM:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

Mini:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

OBD:
Live geolocation: 30s / Tracking accuracy: 30s

Power:
Live geolocation: 30s / Tracking accuracy: 30s

(1) It is possible to increase this frequency in the PC/Mac Capturs software by connecting your Model B GPS tracker to your computer.

(2) It is possible to change this frequency through our support team. Please note that the higher the frequency, the less time the battery will last.

What types of alerts can I send?

GPS tracker Capturs OBD GSM

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

How do I change the name and image of my GPS tracker?

on the right side of your screen, in the insert corresponding to your GPS tracker.

3 – To change the picture of your GPS tracker, click on the icon

on the left side of your screen, in the insert corresponding to your GPS tracker. You can then upload the photo of your choice, within a limit of 2Mo, with the icon

How do I send an alert?

How to create and configure an alert?

1 – On the Capturs interface, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – To create a new alert, click on

. Choose the type of alert in the scroll bar that appears.

4 – Click on the icon

How do I start a live tracking using my Capturs GPS tracker?

To start a live tracking using your Capturs GSP tracker, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission.

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

Then simply take it with you or fix/place it. The device must be on and with battery to send its position when it is in motion.

The Capturs OBD GPS Tracker must be connected to the vehicle’s OBD II socket and the Capturs Power GPS Tracker must be connected to the vehicle battery.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

How do I turn my GPS tracker on/off?

How long does the GPS trackers battery last?

The battery life of the Capturs OBD and POWER GPS trackers is unlimited as it is linked to that of the vehicle.

GPS tracker model	Estimated battery life
Model B Performance GSM	★★★★☆
Model C Model C Beehive Endurance GSM Mini	★★★★★
OBD Power	ထ

Estimated battery life by model :

Model B
Performance GSM
★★★★☆

Model C
Model C Beehive
Endurance GSM
Mini
★★★★★

OBD
Power
ထ

How much does my tracker weigh and measure?

Model B	68 x 42 x 24 mm	55g
Model C	75 x 75 x 35 mm	60g
Model C Beehive	87 x 57 x 24 mm	60g
Performance GSM	39 x 26 x 77 mm	93g
Endurance GSM	85 x 49 x 30 mm	140g
Mini	64 x 50 x 22 mm	82g
OBD	48 x 48 x 22 mm	58g
Power	135 x 65 x 15 mm	130g

Model B GPS tracker: Measures 68x42x24mm and weighs 55g.

Model C GPS tracker: Measures 75x75x35mm and weighs 60g.

Model C Beehive GPS tracker: Measures 87x57x24mm and weighs 60g.

Performance GSM GPS tracker: Measures 39x26x77mm and weighs 93g.

Endurance GSM GPS tracker: Measures 85x49x30mm and weighs 140g.

Mini GPS tracker: Measures 64x50x22mm and weighs 82g.

OBD GPS tracker: Measures 48x48x22mm and weighs 58g.

Power GPS tracker: Measures 135x65x15mm and weighs 130g.

Is my GPS tracker waterproof?

The Model B (and A) Capturs GPS tracker is not waterproof and has no IP certification, but we provide with each GPS tracker a waterproof pouch that allows the GPS tracker to be sheltered from water.

The Model C Capturs, Endurance GSM, Mini and Power GPS trackers are certified IP67. They are waterproof, dustproof and weather resistant.

Please note that the Model C Beehive GPS tracker is not waterproof, unlike the standard Model C.

The GPS tracker Capturs Performance GSM is IPX5 certified. It is protected against water splashes from all directions.

What do the flashing leds mean?

LED CELL:

Searching network	● fast flash
Registered to network	● slow flash
SIM is locked by PIN	● fixed

LED GNSS:

GPS is off	● dark
Failed GPS fix	● slow flash
GPS fix in progress	● fast flash
Successful GPS fix	● fixed

LED CELL:
● fast flash: Searching network
● slow flash: Registered to network
● fixed: SIM is locked by PIN

LED GPS:
● dark: GPS is off
● slow flash: Failed GPS fix
● fast flash: GPS fix in progress
● fixed: Successful GPS fix

What is the frequency of messages sent by my GPS tracker?

Model B	Live geolocation: 10 min / Tracking accuracy: 3 min (1)
Model C / C Beehive	Live geolocation: 15 min / Tracking accuracy: 5 min
Performance GSM	Live geolocation: 60 s / Tracking accuracy: 60 s (2)
Endurance GSM	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
Mini	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
OBD	Live geolocation: 30 s / Tracking accuracy: 30 s
Power	Live geolocation: 30 s / Tracking accuracy: 30 s

Model B:
Live geolocation: 10min / Tracking accuracy: 3min (1)

Model C / C Beehive:
Live geolocation: 15min / Tracking accuracy: 5min

Performance GSM:
Live geolocation: 60s / Tracking accuracy: 60s (2)

Endurance GSM:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

Mini:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

OBD:
Live geolocation: 30s / Tracking accuracy: 30s

Power:
Live geolocation: 30s / Tracking accuracy: 30s

(1) It is possible to increase this frequency in the PC/Mac Capturs software by connecting your Model B GPS tracker to your computer.

(2) It is possible to change this frequency through our support team. Please note that the higher the frequency, the less time the battery will last.

What types of alerts can I send?

GPS tracker Capturs Power GSM

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

How do I change the name and image of my GPS tracker?

on the right side of your screen, in the insert corresponding to your GPS tracker.

3 – To change the picture of your GPS tracker, click on the icon

on the left side of your screen, in the insert corresponding to your GPS tracker. You can then upload the photo of your choice, within a limit of 2Mo, with the icon

How do I send an alert?

How to create and configure an alert?

1 – On the Capturs interface, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – To create a new alert, click on

. Choose the type of alert in the scroll bar that appears.

4 – Click on the icon

How do I start a live tracking using my Capturs GPS tracker?

To start a live tracking using your Capturs GSP tracker, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission.

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

Then simply take it with you or fix/place it. The device must be on and with battery to send its position when it is in motion.

The Capturs OBD GPS Tracker must be connected to the vehicle’s OBD II socket and the Capturs Power GPS Tracker must be connected to the vehicle battery.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

How do I turn my GPS tracker on/off?

How long does the GPS trackers battery last?

The battery life of the Capturs OBD and POWER GPS trackers is unlimited as it is linked to that of the vehicle.

GPS tracker model	Estimated battery life
Model B Performance GSM	★★★★☆
Model C Model C Beehive Endurance GSM Mini	★★★★★
OBD Power	ထ

Estimated battery life by model :

Model B
Performance GSM
★★★★☆

Model C
Model C Beehive
Endurance GSM
Mini
★★★★★

OBD
Power
ထ

How much does my tracker weigh and measure?

Model B	68 x 42 x 24 mm	55g
Model C	75 x 75 x 35 mm	60g
Model C Beehive	87 x 57 x 24 mm	60g
Performance GSM	39 x 26 x 77 mm	93g
Endurance GSM	85 x 49 x 30 mm	140g
Mini	64 x 50 x 22 mm	82g
OBD	48 x 48 x 22 mm	58g
Power	135 x 65 x 15 mm	130g

Model B GPS tracker: Measures 68x42x24mm and weighs 55g.

Model C GPS tracker: Measures 75x75x35mm and weighs 60g.

Model C Beehive GPS tracker: Measures 87x57x24mm and weighs 60g.

Performance GSM GPS tracker: Measures 39x26x77mm and weighs 93g.

Endurance GSM GPS tracker: Measures 85x49x30mm and weighs 140g.

Mini GPS tracker: Measures 64x50x22mm and weighs 82g.

OBD GPS tracker: Measures 48x48x22mm and weighs 58g.

Power GPS tracker: Measures 135x65x15mm and weighs 130g.

How to install the GPS tracker Capturs Power?

Locate the vehicle (car, truck, etc.) or boat battery.
Install the Capturs Power GPS Tracker by connecting it to the battery: connect the black wire to the negative (-) electrode and the red wire to the positive (+) electrode.
Attach the Capturs Power GPS tracker to the battery using double-sided tape.
When the LED flashes, the Capturs Power GPS Tracker is powered on.

Useful links:
Capturs Connect platform
Capturs Systems Connect platform
Capturs Android application
Capturs IOS application

Is my GPS tracker waterproof?

The Model B (and A) Capturs GPS tracker is not waterproof and has no IP certification, but we provide with each GPS tracker a waterproof pouch that allows the GPS tracker to be sheltered from water.

The Model C Capturs, Endurance GSM, Mini and Power GPS trackers are certified IP67. They are waterproof, dustproof and weather resistant.

Please note that the Model C Beehive GPS tracker is not waterproof, unlike the standard Model C.

The GPS tracker Capturs Performance GSM is IPX5 certified. It is protected against water splashes from all directions.

What do the flashing leds mean?

Working normally	● fixed
Network, GPS or SIM card not detected/abnormal	● flash
Power off or sleep mode	● dark

● fixed: Working normally
● flash: Network, GPS or SIM card not detected/abnormal
● dark: Power off or sleep mode

What is the frequency of messages sent by my GPS tracker?

Model B	Live geolocation: 10 min / Tracking accuracy: 3 min (1)
Model C / C Beehive	Live geolocation: 15 min / Tracking accuracy: 5 min
Performance GSM	Live geolocation: 60 s / Tracking accuracy: 60 s (2)
Endurance GSM	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
Mini	Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)
OBD	Live geolocation: 30 s / Tracking accuracy: 30 s
Power	Live geolocation: 30 s / Tracking accuracy: 30 s

Model B:
Live geolocation: 10min / Tracking accuracy: 3min (1)

Model C / C Beehive:
Live geolocation: 15min / Tracking accuracy: 5min

Performance GSM:
Live geolocation: 60s / Tracking accuracy: 60s (2)

Endurance GSM:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

Mini:
Live geolocation: 2 positions/day / Tracking accuracy: 2 positions/day (2)

OBD:
Live geolocation: 30s / Tracking accuracy: 30s

Power:
Live geolocation: 30s / Tracking accuracy: 30s

(1) It is possible to increase this frequency in the PC/Mac Capturs software by connecting your Model B GPS tracker to your computer.

(2) It is possible to change this frequency through our support team. Please note that the higher the frequency, the less time the battery will last.

What types of alerts can I send?

Use my smartphone as a GPS tracker

Do I need to subscribe to the Premium application if I already have a tracker?

If you have already purchased a Capturs tracker, you are automatically a beneficiary of the Premium application. You therefore do not need to subscribe to a Premium subscription.

Warning: Do not confuse the live tracking of the smartphone tracker with that of your tracker.

How do I start a live tracking using my Capturs GPS tracker?

To start a live tracking using your Capturs GSP tracker, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission.

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

Then simply take it with you or fix/place it. The device must be on and with battery to send its position when it is in motion.

The Capturs OBD GPS Tracker must be connected to the vehicle’s OBD II socket and the Capturs Power GPS Tracker must be connected to the vehicle battery.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

How do I start/stop live tracking using my smartphone’s GPS tracker?

On the Capturs application, you need to activate the tracking functionality of your smartphone:

1 – Click on your name or profile picture at the top right of the interface.

2 – Click on General.

3 – Activate the GPS tracking with the phone.

Then, you must activate the GPS tracking:

1 – Activate the position and mobile data on your smartphone.

2 – From the Map, click on to start and configure the tracking.

3 – An insert appears:
Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.
4 – To stop the live tracking, click on and on stop tracking.

How do I associate my smartphone as a GPS tracker with the application?

When you connect to the Capturs application via your smartphone, your smartphone is automatically associated in the application as a GPS tracker.

How do I start/stop live tracking using my smartphone’s GPS tracker?

On the Capturs application, you need to activate the tracking functionality of your smartphone:

1 – Click on your name or profile picture at the top right of the interface.

2 – Click on General.

3 – Activate the GPS tracking with the phone.

Then, you must activate the GPS tracking:

1 – Activate the position and mobile data on your smartphone.

2 – From the Map, click on to start and configure the tracking.

How do I start/stop live tracking using my smartphone’s GPS tracker?

On the Capturs application, you need to activate the tracking functionality of your smartphone:

1 – Click on your name or profile picture at the top right of the interface.

2 – Click on General.

3 – Activate the GPS tracking with the phone.

Then, you must activate the GPS tracking:

1 – Activate the position and mobile data on your smartphone.

2 – From the Map, click on to start and configure the tracking.

What types of alerts can I send?

Access to the Capturs interface

How do I access the Capturs Connect platform?

The Capturs Connect platform is available via this URL: https://connect.capturs.com/

How do I access the Capturs Systems Connect platform?

The Capturs Systems Connect platform is available via this URL: https://connect.capturs-systems.com/.

How do I access the Capturs Systems Connect platform?

The Capturs Systems Connect platform is available via this URL: https://connect.capturs-systems.com/.

How do I change the interface language?

1 – Click on your name or your profile picture in the top right corner of the interface.

2 – Click on Profile

3 – Choose the language between English, French, Spanish, Italian, German, Russian, Swedish and Arabic.

How do I download the Capturs application?

To download the Capturs application, search for “Capturs” from App Store or Google Store.

You can also click directly on these links:
Capturs Android application
Capturs IOS application

How do I update my profile?

1 – Click on your name or your profile picture in the top right corner of the interface.

2 – Click on Profile

On this page you have the possibility to change the name, the picture, the default email address of the account and the language of the interface. You also have the SMS page allowing you to see the number of remaining SMS messages as well as the history of alerts sent by email and finally the possibility to change the password for an account with email login and password.

How to create a Capturs account?

You can register as you wish with your account Google, Apple or an email address.

Registration with an e-mail address:
1 – Click on “You don’t have an account? Create one now”
2 – Complete: “name”, “email”, “password”. Your password must contain at least 8 characters.
3 – Accept the terms and conditions.
4 – Click on the button Sign up.

Attention:
When reconnecting, do not confuse an account created with a Email address and a Google Account.

What is the difference between the connect.capturs.com web interface and the mobile app?

The only difference between the web and mobile interface is the ability of the mobile application to use the smartphone as a tracker. Indeed, it is possible to use the application without Capturs device since the smartphone can allow you to be tracked live. It will use your mobile data (GSM) as a network and will allow a more accurate trace (10 seconds or 2 minutes intervals at your choice).

If you have installed the Capturs application, your smartphone tracker is associated with your account and you will find it on the Connect interface automatically, where you can manage alerts and shares on your smartphone.

GPS trackers monitoring

How do I change the name and image of my GPS tracker?

on the right side of your screen, in the insert corresponding to your GPS tracker.

3 – To change the picture of your GPS tracker, click on the icon

on the left side of your screen, in the insert corresponding to your GPS tracker. You can then upload the photo of your choice, within a limit of 2Mo, with the icon

How do I select the tracker I want to use?

1 – On the Capturs interface, open the left menu and click on Map.

2 – Simply select it from the blue insert at the top of the page.

How to understand, use and customize the raw data table?

1 – On the Capturs interface, open the left menu and click on Raw data.

2 – Select a tracker in the search bar to bring up the table.

3 – Click on

to choose the columns you are interested in. The columns are : Date, type, Sigfox sequence, event sequence, is moving, temperature, battery charge, GPS latitude, GPS longitude, GPS position, GPS altitude, GPS speed, GPS accuracy, software version, time stamp and tracker ID.

4 – You can now analyze the table and graphs that correspond to the raw data emitted by your tracker. These are doubts the data sent by the tracker to each event received by the tracker.

Where can I find my GPS tracker information?

In “My Devices”:
In the left menu, “Devices” then “My Devices”, you can see the information of your trackers (smartphone too).

On the map:
Select the GPS tracker for which you want to know the information in the top blue box.

Click on the icon

at the bottom right of your screen and the information will appear.

Why did my GPS tracker disappear from my account?

Why does the interface say “device already registered”?

Trajectories and real time tracking

How can I be tracked live?

Via “My Private Shares”:
Create a share and activate it by clicking on to make the icon turn red.
Copy the link to share by clicking on and send it.

How to create and modify a share of one or more GPS trackers ?

Capturs allows you to create “Shares”, i.e. unique internet addresses (URLs) that will allow access to anyone who has the address to access your tracking, temporarily or not. It is possible to deactivate this tracking at any time. These addresses should be treated with care as they give access to your location.

1 – On the Capturs interface, open the left menu and click on My Private Shares.

2 – Click on the button + to create a new share. Your share will appear.

– To change the name of your share, click

.
– To delete your share, click

.
– To turn on/off your share, click

.
– To select the tracker that you want to share, click

.
– To change the track length, click

.
– To add a GPX track to your share, click

.
– To copy the share link and send it to your friends and family, click

Via the smartphone tracking:
Once you have activated tracking on your smartphone, click on the share icon in the insert before start tracking.

How do I start/stop live tracking using my smartphone’s GPS tracker?

On the Capturs application, you need to activate the tracking functionality of your smartphone:

1 – Click on your name or profile picture at the top right of the interface.

2 – Click on General.

3 – Activate the GPS tracking with the phone.

Then, you must activate the GPS tracking:

1 – Activate the position and mobile data on your smartphone.

2 – From the Map, click on to start and configure the tracking.

Via “Map”:
Click on the icon and choose the share you want to use. Copy the link and share it. and share the link.

How do I start a live tracking using my Capturs GPS tracker?

To start a live tracking using your Capturs GSP tracker, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission.

How do I associate my GPS tracker to my Capturs Account?

Why does the interface say “device already registered”?

Then simply take it with you or fix/place it. The device must be on and with battery to send its position when it is in motion.

The Capturs OBD GPS Tracker must be connected to the vehicle’s OBD II socket and the Capturs Power GPS Tracker must be connected to the vehicle battery.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

How do I start/stop live tracking using my smartphone’s GPS tracker?

On the Capturs application, you need to activate the tracking functionality of your smartphone:

1 – Click on your name or profile picture at the top right of the interface.

2 – Click on General.

3 – Activate the GPS tracking with the phone.

Then, you must activate the GPS tracking:

1 – Activate the position and mobile data on your smartphone.

2 – From the Map, click on to start and configure the tracking.

How to create and modify a share of one or more GPS trackers ?

.
– To delete your share, click

.
– To turn on/off your share, click

.
– To select the tracker that you want to share, click

.
– To change the track length, click

.
– To add a GPX track to your share, click

.
– To copy the share link and send it to your friends and family, click

How to export a GPX track?

1 – Select the duration of the trajectory with the icon

on the “map” page.

2 – Click on the button

and on

to export your track.

What does the trajectory from the network triangulation correspond to?

When you click on on the map, a pink trajectory appears. It corresponds to the trajectory according to the atlas points, calculated by the Sigfox network and according to the signal levels received for the last message. This trajectory can be useful to see the position of a tracker when no position has been received.

What is the function of the OFF/ON button at the top of the application screen?

The OFF / ON button is used to activate smartphone tracking.

How do I start/stop live tracking using my smartphone’s GPS tracker?

On the Capturs application, you need to activate the tracking functionality of your smartphone:

1 – Click on your name or profile picture at the top right of the interface.

2 – Click on General.

3 – Activate the GPS tracking with the phone.

Then, you must activate the GPS tracking:

1 – Activate the position and mobile data on your smartphone.

2 – From the Map, click on to start and configure the tracking.

What settings should be made if the smartphone’s GPS does not work?

1 – Make sure that “location” is activated.

2 – Verify that you have authorized the application to access the position.

3 – On Android, go to the power saving settings (watch the picture below).

Why do I see straight lines between points and no precise trajectories?

The use of GPS Captors from the GSM range such as the Power or OBD allows for a more accurate track. Using GSM data, positions are closer together.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

Information and understanding of the map

How do I select the tracker I want to use?

1 – On the Capturs interface, open the left menu and click on Map.

2 – Simply select it from the blue insert at the top of the page.

What are the points of interest?

Points of Interest (POIs) are your own landmarks. You can easily create them by entering a street address or by pointing to the map. They will be displayed on the map if you select the “points of interest” icon on the right side of the screen. Also, easily find your points of interest on the map by filtering them using the top bar that appears when you have saved POIs.
With the “Labels” tool, customize your points of interest even better by categorizing them with colors.

What do the blue circles around my position on the map correspond to?

The blue circle on the map corresponds to the zone in which the GPS tracker can be located, according to what is calculated by the Sigfox network, and according to the signal levels received for the last message. This message appears when the last data of the GPS tracker does not correspond to a GPS position. The circle is no longer visible once a new GPS position is received.

What do the icons on the right side of the map correspond to?

The icon

corresponds to the network triangulation.

The icon

corresponds to the choice of view for the map, satellite or default.

The icon

is used to center the tracker’s position on the map.

The icon

allows you to centre and zoom on the trajectory of the selected tracker.

The icon

allows you to change the duration of the track you wish to view on the map.

The icon

displays the list of already created shares.

The icon

gives access to the two following icons.

The icon

corresponds to the breakpoints of the selected tracker.

The icon

corresponds to the display of nautical marks on the map.

The icon

allows you to export the GPX path.

The icon

corresponds to the display of personalized points of interest.

The icon

corresponds to the display of standard points of interest.

The icon

corresponds to the display of the zones on the map.

What does the trajectory from the network triangulation correspond to?

Why do I see straight lines between points and no precise trajectories?

The use of GPS Captors from the GSM range such as the Power or OBD allows for a more accurate track. Using GSM data, positions are closer together.

Why isn’t my GPS tracker sending a position?

If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.

The main losses of positions come from the signals dropping out between the GPS tracker and the satellites, thus preventing the triangulation of the position:

– The outdoor environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and may cause triangulation to be prevented or accuracy to be lost.

How the alerts work

How do I activate/deactivate/delete an alert?

1 – On the Capturs interface, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – Activate, deactivate an alert:
The alert is activated when the “Activated” button is blue.
The alert is deactivated when the “Activate” button is white.
Click on the button to activate/deactivate.

4 – Delete an alert:
To delete an alert, simply click on the icon

How do the zones work?

1 – On the Capturs interface, open the left menu and click on Areas.

2 – Click on the button + to access to the addition of the new area.

3 – Create a specific area by moving the points that surround it, give it a name, a color and validate. Create all the areas you need this way.

4 – All the areas you created are now on the map at the top of this same page. They are also saved in the library of your account in order to reuse them by creating area alerts.

5 – The check in / check out table is at the bottom of the same page. It allows you to have precise data on the trackers that have entered or left these areas, as well as the times and dates.

How to create and configure an alert?

1 – On the Capturs interface, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – To create a new alert, click on

. Choose the type of alert in the scroll bar that appears.

4 – Click on the icon

How to set up alerts only on certain days/hours of the week?

1 – On the Capturs interface, open the left menu and click on My Alerts.

2 – Choose the GPS tracker you want to configure.

3 – Click on the alert you wish to configure or create one.

4 – Click on the icon

to set up your alert.

5 – Check “time ranges” to unlock the feature.

6 – Check some days of the week.

7 – Choose the hours.

What types of alerts can I send?

Tables and reports

How do I use the “Analytics” feature?

The Analytics function allows you to have advanced analysis on the activity and events of your Capturs GPS trackers. These analyses are designed with Google Data Studio using data from your GPS trackers and previously created zones. They are represented in the form of various tables and graphs.

How do I access it?

1 – On the Capturs interface, open the left menu and click on Analytics.

2 – Go to the advanced analyses: select date, zone and tracker. Scroll through the different tables and graphs by clicking on < > at the bottom of the page. Click on Google Data Studio at the bottom of this page for additional analyses.

You don’t have access to this feature? Contact support@capturs.com.

How do the zones work?

How does the stop point report work?

The stop point history is the dates and locations associated with the GPS tracker’s stops.
The data you’ll find is the date, time corresponding to the start and end of the stop, the exact duration of the stop and the address (street, city, country) of the stop.

The stop report is available in three different versions: daily display, sequential display and calendar display. It is accessible on the web interfaces.

How to understand, use and customize the raw data table?

1 – On the Capturs interface, open the left menu and click on Raw data.

2 – Select a tracker in the search bar to bring up the table.

3 – Click on

What reports do I have access to?

1 – On the Capturs interface, open the left menu and click on Reports.

2 – You have access to the following reports: alerts, check-in/out, raw data, stop points and analytics.

3 – You can export the data by clicking on CSV EXPORT.

Sigfox and GSM networks

How can I extend my Capturs/Sigfox subscription?

The subscription to the Sigfox network starts as soon as you register your tracker on the Connect platform. When the subscription ends, there is no tacit renewal. You must extend the subscription of your trackers yourself.

1 – On Connect or the Capturs application, open the left menu and click on My Devices. You can see the informations for your devices and the date of soubscription, which appears in blue.

2 – Click on the date in blue, for example “21/08/2022”.
You can also go directly to: https://www.capturs.com/en/produit/capturs-sigfox-membership/ and skip the previous steps.

3 – Choose the duration of the subscription you wish to benefit : 1, 2 or 3 years.

4 – Enter the serial number (S/N) of your device, which is written on the back of the device.

5 – Click on “add to basket”.

6 – Click on “view basket” to check your order.

7 – Click on “valider la commande” once you have checked it.

8 – Finally, enter your details and finalize the order.

I have renewed my GPS tracker subscription. Why is the end date not changed?

A confirmation email is sent to you when the renewal is active. It indicates the end of the activation process.

How can I see the end date of my subscription to the Capturs/Sigfox network?

1 – On Connect or the Capturs application, open the left menu and click on My Devices.

2 – You can see the informations for your devices and the date of soubscription, which appears in blue.

How can I see the network coverage in my region?

To find out the coverage of the Sigfox network in your area, log on to: https://www.sigfox.com/en/coverage.

The blue corresponds to the areas covered by Sigfox.
Purple corresponds to the areas where the network is being deployed by Sigfox. The device will not work outside the blue zones.

However, the map is slightly distorted in altitude. As the coverage is based on ground measurements, there are potentially less white areas when you are out of the relief, and when you are out of the relief (paragliding…).

How can I see the number of remaining SMS messages?

1 – Click on your name or your profile picture in the top right corner of the interface.

2 – Click on Profile

3 – Click on SMS.

4 – The number of remaining SMS messages will be indicated as well as the link to add more.

How do I extend my SMS credit?

1 – Click on your name or your profile picture in the top right corner of the interface.

2 – Click on Profile

3 – Click on SMS.

4 – Click on add SMS.
You can also go directly to: https://www.capturs.com/en/produit/sms-packs/ and skip the previous steps.

3 – Choose the number of SMS you wish to benefit : 1, 2 or 3 years.

4 – Enter the serial number (S/N) of your GPS tracker, which is written on the back of the GPS tracker.

5 – Click on “add to basket”.

6 – Click on “view basket” to check your order.

7 – Click on “valider la commande” once you have checked it.

8 – Finally, enter your details and finalize the order.

How much does the SMS recharge cost?

It is possible to benefit from a recharge of 30, 100 or 500 SMS. 20 SMS are offered with the first year of the Capturs/Sigfox subscription when you purchase a Capturs GPS tracker.

30 SMS: 4,99€
100 SMS : 14,99€
500 SMS : 69,99€.

How do I extend my SMS credit?

I have renewed my GPS tracker subscription. Why is the end date not changed?

A confirmation email is sent to you when the renewal is active. It indicates the end of the activation process.

In which countries does Sigfox operate?

Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Overseas France: French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Reunion.

Middle East and Africa: Botswana, Kenya, Mauritius, Nigeria, Oman, Senegal, South Africa, Swaziland, United Arab Emirates.

What are the differences between the Sigfox network and GSM?

Sigfox allows low consumption, long range (about 15 Km) and low data rate data communication. It is not necessary to have a SIM card to transmit data. There are 7 standards on the network, with frequency modulation, depending on the geographical area.

The GSM network is the one used by our phones for communication, with a lower range and higher consumption. It is necessary to have a SIM card compatible with the country of use.

What happens when I’m in a uncovered area?

When the GPS tracker is in an area not covered by the Sigfox network, the data sent by the GPS tracker cannot be received and therefore visible on the web or mobile interface. However, the GPS tracker Model B continues to record the positions in its internal memory (the “logger”), and it is therefore possible to recover the trip afterwards thanks to the Capturs software.

How do I use the logger?

How do I download the Capturs software?

What is the price of the Capturs/GSM subscription?

It is possible to benefit from a High Performance or High Autonomy subscription, for the Europe or World zones.

High Performance Subscription :

Europe area: 6,99€ excl. VAT/month, i.e. 83,88€ excl. VAT/year (100,66€ incl. VAT)
Monde area: 19,99€ excl. VAT/month, i.e. 239,88€ excl. VAT/year (287,86€ incl. VAT)

High Autonomy Subscription :

Zone Europe : 2,99€ excl. VAT/month, i.e. 35,88€ excl. VAT/year(43,06€ incl. VAT)
Zone Monde : 8,99€ excl. VAT/month, i.e. 107,88€ excl. VAT/year (129,46€ incl. VAT)

What is the price of the Capturs/Sigfox subscription?

It is possible to benefit from a subscription for 1 year, 2 years or 3 years. The first year of subscription is included with the purchase of a Capturs GPS tracker.

1 year membership: 2,99€ excl. VAT/month i.e. 35,88€/year excl. VAT (43,06€ incl. VAT)
2 years membership: 2,69€ excl. VAT/month i.e. 32,28€/year excl. VAT (38,74€ incl. VAT)
3 years membership: 2,29€ excl. VAT/month i.e. 27,48€/year excl. VAT (32,98€ incl. VAT)

How can I extend my Capturs/Sigfox subscription?

I have renewed my GPS tracker subscription. Why is the end date not changed?

A confirmation email is sent to you when the renewal is active. It indicates the end of the activation process.

What is the Sigfox network?

The Sigfox network is a low-power, long-range wireless network. It is dedicated to the Internet of Things (or Connected Objects) also called IoT.

When does the Sigfox subscription of my tracker start?

I have renewed my GPS tracker subscription. Why is the end date not changed?

A confirmation email is sent to you when the renewal is active. It indicates the end of the activation process.