FAQ-EN

Frequently Asked Questions

How can my family and friends follow me live?
Via “my private shares” :

 

 

Create a share and activate it. Copy the link to share and send it to your friends.
How to create and modify a share of one or more devices?
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Via the smartphone tracking :

 

 

Once you have activated tracking on your smartphone, click on the share icon before “continue”. Share your link via social networks, to your friends and family or just copy the link.
How do I start/stop live tracking using my smartphone’s GPS tracker?

To start a live tracking with your smartphone, it is necessary to have the Capturs application.

How do I download the Capturs application?

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When you log in to the application, your smartphone is automatically installed as a tracker.
Activate the position and mobile data on your smartphone.
Click the button  to start and configure the tracking.

 

Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.

 

To stop the live tracking, click on the button and/or “stop tracking“.

 

Via “Channels” :

 

Create your own channel or search for an existing one.

 

Click on the icon  and share the link with your friends and family.

 

Don’t forget to participate in the channel and activate your tracking to make the live tracking work.

 

How do I search or create a channel?

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How do I add/remove from the channel?

d

 

Via “Map” :

 

Click on the icon and choose the share you want to use. Copy the link and share it with your friends.
How do I associate my device to my Capturs Account?

To associate your Capturs device to your account, go to the “My Devices” page in the left menu.

 

 

Click on the button to access to the addition of the new device.

 

Complete the S/N and the Key indicated on the back of the device.
It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.

 

 

After validation, if the message “Device already registered” appears: visit the article “Why does the interface say “device already registered“?”. 

Why does the interface say “device already registered”?

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How do I change the interface language?

 

 

To update your profile, you need to click on your name in the top right corner of the interface, then on “Profile”.

 

 

On this page you have the possibility to choose the language between French, English and Spanish.

How do I start a live tracking using my Capturs device?

To start a live tracking using your Capturs device, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission every 10 minutes.

 

How do I associate my device to my Capturs Account?

To associate your Capturs device to your account, go to the “My Devices” page in the left menu.

 

 

Click on the button to access to the addition of the new device.

 

Complete the S/N and the Key indicated on the back of the device.
It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.

 

 

After validation, if the message “Device already registered” appears: visit the article “Why does the interface say “device already registered“?”. 

Why does the interface say “device already registered”?

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Then simply take it with you on your outings. The device must be on and with battery to send its position when it is in motion.

 

Why isn’t my device sending a position?

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How do I start/stop live tracking using my smartphone’s GPS tracker?

To start a live tracking with your smartphone, it is necessary to have the Capturs application.

How do I download the Capturs application?

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When you log in to the application, your smartphone is automatically installed as a tracker.
Activate the position and mobile data on your smartphone.
Click the button  to start and configure the tracking.

 

Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.

 

To stop the live tracking, click on the button and/or “stop tracking“.

How do I update my profile?

 

 

To update your profile, you need to click on your name in the top right corner of the interface, then on “Profile”.

 

 

On this page you have the possibility to change the name, the picture, the default email address of the account and the language of the interface. You also have the SMS page allowing you to see the number of remaining SMS messages as well as the history of alerts sent by email and finally the possibility to change the password for an account with email login and password.

How to create a Capturs account?

You wish to register with your Facebook or Google account:

Click on the button corresponding to the account you want to associate with Capturs (Facebook or Google).

 

You wish to register with an email address :

Click on “You don’t have an account? Create one now“.
Complete : “name“, “email“, “password“. Your password must contain at least 8 characters.
Accept the terms and conditions.
Click on the button :

How to create and configure an alert?

 

To configure your alerts, go to the left menu, in “Devices” and “My Alerts”.

 

You have two choices: set up alerts for your device tracker or your smartphone tracker.

 

To create a new alert, click on .

 

Choose the type of alert in the scroll bar that appears.

 

Click on the icon to set up your alert.

 

 

 

Add a name to the alert if you wish.
Enable automatic reactivation of the alert if you wish.
Check the boxes you want in “Actions” according to your sending preferences (Email or SMS).

 

 

 

Enter the email addresses and phone numbers of your loved ones.
Customize the content of the email as you wish.
Check the “Share link activated” if you want to share your tracking link in the alert.

 

For area alerts :
Increase/decrease the area by pressing the white dots around the red circle.
Move the zone by pressing directly on the red area.

Is my device Capturs waterproof?

The Capturs device is not waterproof and has no IP certification, but we provide with each device a waterproof pouch that allows the device to be sheltered from water.

What are the sports where it is possible to use the Capturs device?

You can use the Capturs device for all your outdoor sports, including: Hiking, walking, trekking, running, trailrunning, triathlon, cycling, motorcycling, kayaking, swimming, canoeing, rollerblading, skateboarding, hunting, skiing, snowboarding, paragliding, horseback riding, sailing, surfing, boating…

What is the difference between the connect.capturs.com web interface and the mobile app?

The only difference between the web and mobile interface is the ability of the mobile application to use the smartphone as a tracker. Indeed, it is possible to use the application without Capturs device since the smartphone can allow you to be tracked live. It will use your mobile data (GSM) as a network and will allow a more accurate trace (10 seconds or 2 minutes intervals at your choice).

 

If you have installed the Capturs application, your smartphone tracker is associated with your account and you will find it on the Connect interface automatically, where you can manage alerts and shares on your smartphone.

What limitations and warnings should I be aware of?

CAPTURS IS NOT A SAFETY DEVICE. PANIC BUTTON DOES NOT CALL OR REPLACE A CALL TO OFFICIAL RESCUE TEAMS.

 

You are using Capturs at your own risk and you fully understand that Capturs does not prevent from any accident or hazards.

 

Remember to always prefer calling official emergency phone numbers (e.g 112 in Europe) in case of any emergency. Capturs is not affiliated to a rescue team or any safety organization.

 

Sending Sigfox radio messages and acquiring GPS signals are systems that have limits depending on the conditions of use and of the environment. Messages may be lost or not delivered. We cannot bring us responsible for accidents. For more information visit https://www.capturs.com/disclaimer.

 

Capturs SAS denies liability and does not accept any reponsibility in case of an accident.

What types of alerts can I send?

You can send different types of alerts depending on your tracker.

  • Device: Area entry, area exit, motion detection, 3 press button, 1 press button, 2 press button, 4 press button and 1 long press button.
  • Smartphone: area entry, area exit, motion detection.

Capturs device

Do you have tracking solutions for professionals and industry?

Yes, we have a range of industrial solutions for tracking assets, people, vehicle fleets, etc. All of our professional Capturs solutions are presented on the https://www.capturs-systems.com/ website.

How do I activate/deactivate/delete an alert?

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How do I associate my device to my Capturs Account?

To associate your Capturs device to your account, go to the “My Devices” page in the left menu.

 

 

Click on the button to access to the addition of the new device.

 

Complete the S/N and the Key indicated on the back of the device.
It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.

 

 

After validation, if the message “Device already registered” appears: visit the article “Why does the interface say “device already registered“?”. 

Why does the interface say “device already registered”?

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How do I change the name and image of my device?

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How do I send an alert to my famaly and friends?

In order to send an alert, you have to create one and configure it.
Enter the email addresses and/or phone numbers of your relatives in the configuration of your alert.
To send an alert, you must be in an area covered by the Sigfox network (for the device) or by GSM (for the smartphone).

How to create and configure an alert?

 

To configure your alerts, go to the left menu, in “Devices” and “My Alerts”.

 

You have two choices: set up alerts for your device tracker or your smartphone tracker.

 

To create a new alert, click on .

 

Choose the type of alert in the scroll bar that appears.

 

Click on the icon to set up your alert.

 

 

 

Add a name to the alert if you wish.
Enable automatic reactivation of the alert if you wish.
Check the boxes you want in “Actions” according to your sending preferences (Email or SMS).

 

 

 

Enter the email addresses and phone numbers of your loved ones.
Customize the content of the email as you wish.
Check the “Share link activated” if you want to share your tracking link in the alert.

 

For area alerts :
Increase/decrease the area by pressing the white dots around the red circle.
Move the zone by pressing directly on the red area.

 

If it’s a click button alert :
Just click on the button in the middle of the device according to the chosen alert (1 click, 2 clicks, 4 clicks or a long click). The blue led at the bottom left of the device will blink as many times as you clicked on the button.

 

If it is the 3 clicks alert :
In the case of the 3-click alert, there is an acknowledgement function: after pressing the button 3 times, the “red” and “green” leds will start flashing alternately until the acknowledgement is received, where the green led will flash rapidly. If this is not the case, the red led will blink quickly and the device will try to send the alert again 10 minutes later and start blinking alternately until validation or not of the data reception.

 

If it is a area alert :
Your alert is sent automatically when your tracker (device or smartphone) enters or leaves the area you have configured.

 

If it is a motion alert :
When your device is stationary and hasn’t moved for a while, your motion alert will be triggered when the device’s motion is detected.

How do I turn my device on/off?

A simple press on the central button of the device allows to start it, if there is enough battery, and to start sending positions in real time.

 

To turn off the device, you must stay pressed on the button for about 5 seconds, the leds of the beacon will have the following behavior: after 3 seconds the blue led will light up, then by keeping pressed, the red led will light up about 2 seconds later. You can release the button the device is off.

How do I use my device in “flight mode” (3D mode)?

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How do I use the logger of my device?

The logger of the device allows the recording of positions closer than the positions sent in real time thanks to the Sigfox network.
In order to retrieve these recorded positions, it is necessary to connect the device with the USB cable to a PC/Mac and launch the Capturs software available for download on the site (https://www.capturs.com/fr/download/). And thanks to the software and the computer’s internet connection, the recorded positions are retrieved and then visible on the web and mobile interface.

How do I download the Capturs software?

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How long does the Capturs device battery last?

The battery varies depending on usage, device shutdowns and device configurations on the Capturs software. It can last up to several months.

How to charge the device and know the percentage of battery remaining?

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How to create and configure an alert?

 

To configure your alerts, go to the left menu, in “Devices” and “My Alerts”.

 

You have two choices: set up alerts for your device tracker or your smartphone tracker.

 

To create a new alert, click on .

 

Choose the type of alert in the scroll bar that appears.

 

Click on the icon to set up your alert.

 

 

 

Add a name to the alert if you wish.
Enable automatic reactivation of the alert if you wish.
Check the boxes you want in “Actions” according to your sending preferences (Email or SMS).

 

 

 

Enter the email addresses and phone numbers of your loved ones.
Customize the content of the email as you wish.
Check the “Share link activated” if you want to share your tracking link in the alert.

 

For area alerts :
Increase/decrease the area by pressing the white dots around the red circle.
Move the zone by pressing directly on the red area.

How to create and modify a share of one or more devices?

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What do the flashing leds mean?

– When switching on, only the green LED will blink and once the blue one will blink.
– When switching off, only the red led will blink and once the blue one.
– In case of sending of the alert 3 clicks the red and green leds will blink alternately.
– The blue led will blink as many times as the number of button presses (example: 2 button presses = blue led blinks twice).
– When the device is charging, the charging led, at the bottom right, is fixed red.
– When the device is loaded, the loading led, bottom right, is green.

Where can I find my device information?

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Functions via web/mobile interface

How can my family and friends follow me live?

Via “my private shares” :

 

 

Create a share and activate it.
Copy the link to share and send it to your friends.

How to create and modify a share of one or more devices?

fggb

 

Via the smartphone tracking :

 

 

Once you have activated tracking on your smartphone, click on the share icon before “continue”. Share your link via social networks, to your friends and family or just copy the link.

How do I start/stop live tracking using my smartphone’s GPS tracker?

To start a live tracking with your smartphone, it is necessary to have the Capturs application.

How do I download the Capturs application?

test

 


When you log in to the application, your smartphone is automatically installed as a tracker.
Activate the position and mobile data on your smartphone.
Click the button  to start and configure the tracking.

 

Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.

 

To stop the live tracking, click on the button and/or “stop tracking“.

 

Via “Channels” :

 

Create your own channel or search for an existing one.

 

Click on the icon  and share the link with your friends and family.

 

Don’t forget to participate in the channel and activate your tracking to make the live tracking work.

 

How do I search or create a channel?

f

How do I add/remove from the channel?

d

 

Via “Map” :

 

Click on the icon and choose the share you want to use. Copy the link and share it with your friends.

How do I activate/deactivate/delete an alert?

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How do I add/remove from the channel?

d

How do I change the name and image of my device?

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How do I search or create a channel?

f

How do I select the tracker I want to use?

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How do I start a live tracking using my Capturs device?

To start a live tracking using your Capturs device, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission every 10 minutes.

 

How do I associate my device to my Capturs Account?

To associate your Capturs device to your account, go to the “My Devices” page in the left menu.

 

 

Click on the button to access to the addition of the new device.

 

Complete the S/N and the Key indicated on the back of the device.
It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.

 

 

After validation, if the message “Device already registered” appears: visit the article “Why does the interface say “device already registered“?”. 

Why does the interface say “device already registered”?

ggg

 

Then simply take it with you on your outings. The device must be on and with battery to send its position when it is in motion.

 

Why isn’t my device sending a position?

ddd

How do I start/stop live tracking using my smartphone’s GPS tracker?

To start a live tracking with your smartphone, it is necessary to have the Capturs application.

How do I download the Capturs application?

test

 


When you log in to the application, your smartphone is automatically installed as a tracker.
Activate the position and mobile data on your smartphone.
Click the button  to start and configure the tracking.

 

Choose the frequency of sending the position (2min or 10s).
Share your tracking link if you wish.
Click on continue.

 

To stop the live tracking, click on the button and/or “stop tracking“.

How to create and configure an alert?

 

To configure your alerts, go to the left menu, in “Devices” and “My Alerts”.

 

You have two choices: set up alerts for your device tracker or your smartphone tracker.

 

To create a new alert, click on .

 

Choose the type of alert in the scroll bar that appears.

 

Click on the icon to set up your alert.

 

 

 

Add a name to the alert if you wish.
Enable automatic reactivation of the alert if you wish.
Check the boxes you want in “Actions” according to your sending preferences (Email or SMS).

 

 

 

Enter the email addresses and phone numbers of your loved ones.
Customize the content of the email as you wish.
Check the “Share link activated” if you want to share your tracking link in the alert.

 

For area alerts :
Increase/decrease the area by pressing the white dots around the red circle.
Move the zone by pressing directly on the red area.

How to create and modify a share of one or more devices?

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How to export a GPX trace?

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What do the icons on the right side of the map correspond to?

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What is the feature “channels”?

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What types of alerts can I send?

You can send different types of alerts depending on your tracker.

  • Device: Area entry, area exit, motion detection, 3 press button, 1 press button, 2 press button, 4 press button and 1 long press button.
  • Smartphone: area entry, area exit, motion detection.
Where can I find my device information?

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Software and firmware

How do I configure the time intervals of messages from my device?

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How do I download the Capturs application?

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How do I download the Capturs software?

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How do I update the Firmware of my device?

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How do I use my device in “flight mode” (3D mode)?

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How do I use the logger of my device?

The logger of the device allows the recording of positions closer than the positions sent in real time thanks to the Sigfox network.
In order to retrieve these recorded positions, it is necessary to connect the device with the USB cable to a PC/Mac and launch the Capturs software available for download on the site (https://www.capturs.com/fr/download/). And thanks to the software and the computer’s internet connection, the recorded positions are retrieved and then visible on the web and mobile interface.

How do I download the Capturs software?

s

My device is not recognized when I plug it into the software (PC/Mac), is this normal?

d


Sigfox and GSM networks

How can I extend my Capturs/Sigfox subscription?

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How can I see the end date of my subscription to the Capturs/Sigfox network?

e

How can I see the network coverage in my region?

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How can I see the number of remaining SMS messages?

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How do I extend my SMS credit?

d

How much does the SMS recharge cost?

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What are the differences between the Sigfox network and GSM?

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What happens when I’m in a non-covered area?

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What is the frequency of messages sent by the device?

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What is the price of the Capturs/Sigfox subscription?

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What is this Sigfox network that is used by my device?

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Frequent problems

I see straight lines between the points and no precise trajectories, is that normal?

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My beacon disappeared from my account. What can I do?

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My device is not recognized when I plug it into the software (PC/Mac), is this normal?

d

What settings should be made if the smartphone’s GPS does not work?

In progres.

Why does the interface say “device already registered”?

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Why isn’t my device sending a position?

ddd