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The subscription to the Sigfox network starts as soon as you register your tracker on the Connect platform. When the subscription ends, there is no tacit renewal. You must extend the subscription of your trackers yourself.

1 – On Connect or the Capturs application, open the left menu and click on My Devices. You can see the informations for your devices and the date of soubscription, which appears in blue.

2 – Click on the date in blue, for example “21/08/2022”.
You can also go directly to: https://www.capturs.com/en/produit/capturs-sigfox-membership/ and skip the previous steps.

3 – Choose the duration of the subscription you wish to benefit : 1, 2 or 3 years.

4 – Enter the serial number (S/N) of your device, which is written on the back of the device.

5 – Click on “add to basket”.

6 – Click on “view basket” to check your order.

7 – Click on “valider la commande” once you have checked it.

8 – Finally, enter your details and finalize the order.

I have renewed my tracker subscription. Why is the end date not changed?
Subscription renewal, and therefore the change of end date, is carried out manually by a member of the Capturs team. Consequently, there may be a delay between the receipt of payment for the subscription renewal and its update on the interface.
 
A confirmation email is sent to you when the renewal is active. It indicates the end of the activation process.