In order to send an alert, you have to create one and configure it.
Enter the email addresses and/or phone numbers of your relatives in the configuration of your alert.
To send an alert, you must be in an area covered by the Sigfox network (for the device) or by GSM (for the smartphone).

How to create and configure an alert?


To configure your alerts, go to the left menu, in “Devices” and “My Alerts”.


You have two choices: set up alerts for your device tracker or your smartphone tracker.


To create a new alert, click on .


Choose the type of alert in the scroll bar that appears.


Click on the icon to set up your alert.




Add a name to the alert if you wish.
Enable automatic reactivation of the alert if you wish.
Check the boxes you want in “Actions” according to your sending preferences (Email or SMS).




Enter the email addresses and phone numbers of your loved ones.
Customize the content of the email as you wish.
Check the “Share link activated” if you want to share your tracking link in the alert.


For area alerts :
Increase/decrease the area by pressing the white dots around the red circle.
Move the zone by pressing directly on the red area.


If it’s a click button alert :
Just click on the button in the middle of the device according to the chosen alert (1 click, 2 clicks, 4 clicks or a long click). The blue led at the bottom left of the device will blink as many times as you clicked on the button.


If it is the 3 clicks alert :
In the case of the 3-click alert, there is an acknowledgement function: after pressing the button 3 times, the “red” and “green” leds will start flashing alternately until the acknowledgement is received, where the green led will flash rapidly. If this is not the case, the red led will blink quickly and the device will try to send the alert again 10 minutes later and start blinking alternately until validation or not of the data reception.


If it is a area alert :
Your alert is sent automatically when your tracker (device or smartphone) enters or leaves the area you have configured.


If it is a motion alert :
When your device is stationary and hasn’t moved for a while, your motion alert will be triggered when the device’s motion is detected.


If it is a no motion alert :
An alert will be sent when the device has been stationary for a set time.