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The subscription to the Sigfox network starts as soon as you register your tracker on the Connect platform. When the subscription ends, there is no tacit renewal. You must extend the subscription of your trackers yourself.

I have renewed my GPS tracker subscription. Why is the end date not changed?

Subscription renewal, and therefore the change of end date, is carried out manually by a member of the Capturs team. Consequently, there may be a delay between the receipt of payment for the subscription renewal and its update on the interface.

A confirmation email is sent to you when the renewal is active. It indicates the end of the activation process.