Commercial : +33756963057 | Support : +33780916070 (Lun-Ven)
To start a live tracking using your Model B or C Capturs device, you need to have it registered on your Capturs account and to have an active subscription for real-time data transmission every 10 minutes.
How do I associate my device to my Capturs Account?

1 – On Connect or the Capturs application, open the left menu and click on My Devices.

2 – Click on the button + to access to the addition of the new device.

3 – Complete the serial number (S/N) and the activation key (Key) indicated on the back of the device.
(It is normal that the first letter (A or B) of the S/N does not then appear in the device name because it is the device’s model indicator.)


Click on the QR code icon and scan the back of the device.

Why does the interface say “device already registered”?
The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.

Then simply take it with you (Model B) or fix/place it (Model C). The device must be on and with battery to send its position when it is in motion.
Why isn’t my device sending a position?
If the device does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.
The main position losses come from the stalling of the signals between the device and the satellites, thus preventing the triangulation of the position:
– From GPS fix just after departure, cold, where the device could no longer see the constellation of the satellites, and therefore needs about 3 minutes before starting to move to find their position and thus start to fix its position correctly.
– From the outside environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and can cause triangulation to be prevented or accuracy to be lost.