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How to use the device optimally?

Metallic environment A metallic environment disturbs Sigfox radio waves and can lead to signal losses. Do not use Sensors near or surrounded by a large metal object (water bottle).   GPS Fix When it hasn’t been working for some time, the GPS needs to know...

Where can I find my device information?

– In “My Devices” : In the left menu, “Devices” then “My Devices”, you can see the information of your trackers (devices and/or smartphone).   – On the map : Select the device whose information you would like to see...

How do I use my device in “flight mode” (3D mode)?

To configure the “flight mode” or 3D of the device, it is necessary to have the Capturs software for PC/Mac and to connect the device to the computer via USB cable. How do I download the Capturs software?The Capturs software for PC and Mac is available for...

How do I use the logger of my device?

The logger of the device allows the recording of positions closer than the positions sent in real time thanks to the Sigfox network. In order to retrieve these recorded positions, it is necessary to connect the device with the USB cable to a PC/Mac and launch the...

How do I send an alert to my family and friends?

In order to send an alert, you have to create one and configure it. Enter the email addresses and/or phone numbers of your relatives in the configuration of your alert. To send an alert, you must be in an area covered by the Sigfox network (for the device) or by GSM...