Why did my device disappear from my account?

If after logging into your account you notice that your device no longer appears on your account, this is most often due to an error in the choice of connection mode. So you need to log out with the top right button and choose the connection mode of the account on...

Why isn’t my device sending a position?

If the device does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems. The main position losses come from the stalling of the signals between the device and...