Subscription renewal, and therefore the change of end date, is carried out manually by a member of the Capturs team. Consequently, there may be a delay between the receipt of payment for the subscription renewal and its update on the interface. A confirmation email is...
If after logging into your Capturs account you notice that your GPS tracker no appears on your account, this is usually due to an error in the choice of connection mode.You should therefore log out using the button at the top right and choose the connection mode of...
If the GPS trackers are transmitting well but no positions are being sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems. The main losses of positions come from the signals dropping out between the GPS...
Capturs GPS trackers can only be registered to one user account. If you try to add them to a second account, this message will appear. You will need to delete it from the old account before you can register it to a new...
Some configurations do not have by default the drivers to recognize the device, download and install them if necessary, the drivers are available for download on the page https://www.ftdichip.com/Drivers/VCP.htm depending on the computer’s operating system. If...
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