by Virginie Vidal | Feb 7, 2020
If after logging into your account you notice that your device no longer appears on your account, this is most often due to an error in the choice of connection mode. So you need to log out with the top right button and choose the connection mode of the account on...
by Virginie Vidal | Feb 7, 2020
1) Make sure that the “location” is activated, 2) Verify that you have authorized the application to access the position 3) On Android, go to the power saving settings (watch the picture on the left).
by Virginie Vidal | Feb 7, 2020
If the device does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems. The main position losses come from the stalling of the signals between the device and...
by Virginie Vidal | Feb 7, 2020
The device can only be registered for one user account. If you try to add it to a second account, this message will appear. You must delete it from the old account before you can save it to a new one.
by Virginie Vidal | Feb 7, 2020
Some configurations do not have by default the drivers to recognize the device, download and install them if necessary, the drivers are available for download on the page https://www.ftdichip.com/Drivers/VCP.htm depending on the computer’s operating system....
